Cargo Claim Prevention Manager

AAA Cooper Transportation, Inc.; Indianapolis (IN); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401k match

Company paid life insurance

Long Term Disability

Dependent Life Insurance

AD&D Insurance

Wellness programs

Paid Holidays

Paid vacation

Direct payroll deposits

Job summary

AAA Cooper Transportation, Inc. is seeking a Service Center Leadership professional to oversee OS&D and claims prevention across the assigned region.

You will support service centers, guide loading and freight handling, and help reduce claims while improving efficiency. The role requires an associate degree or higher in transportation or logistics, supervisory experience, and proficiency with Microsoft Office.

Qualifications

• Associate's degree or higher in Transportation, Logistics, or related field.
• Operations management or supervisory experience.
• Prefer OS&D and/or claims prevention experience in transportation.
• Proficient with Microsoft Office and OS&D software.
• Strong verbal and written communication skills.

Responsibilities

• Support OS&D and operations personnel in handling shortages and damages.
• Ensure compliance with OS&D, claims, and prevention policies.
• Train and support service center personnel on loading and freight handling.
• Train and support bill control functions to reduce lost freight claims and improve tracking.
• Assist in disposition of over, astray, refused, salvage freight.
• Identify deficiencies in dock, P&D, and admin operations contributing to OS&D delays.
• Identify trends in OS&D activities to reduce costs.
• Interact with shippers and consignees to reduce claims.
• Work with executives to identify root causes and plans to eliminate nonconformance.
• Investigate, minimize, and resolve high-value claims.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Supervisory skills

Microsoft Office proficiency

Education

Associate degree or higher in Transportation / Logistics

Tools

OS&D software

Job description

Essential Job Duties and Responsibilities:

Support all claim prevention activities throughout the assigned geographical region/territory including, but not limited to:

• Support and assist service center OS&D and operations personnel in handling all high value shortages and damages
• Support and assist all levels of service center personnel to ensure compliance with all OS&D, claims, and claims prevention policies and procedures
• Guide, train, teach and support all levels of Service Center personnel on proper loading and freight handling techniques
• Guide, train, teach and support all levels of Service Center personnel on bill control functions and procedures designed to reduce exposure to lost freight claims, improve service, improve customer tracking/tracing abilities that ultimately impact service center operational efficiency and productivity
• Manage and assist the service centers in the timely disposition of over, astray, refused, and salvage freight
• Assist service center management in identifying and correcting deficiencies in Dock, P&D, and administrative operations that may be contributing to OSD and delays in processing OSD
• Identify trends in OSD Activities to help service centers improve efficiency and reduce costs

Interacts with shippers and consignees in corrective action to reduce, minimize and/or eliminate claims

Work with Executive Management, Director Sales & Operations, Service Center Managers, Sales Territory Managers, and the Claims Prevention General Manager to identify root causes of OS&D and assist with suggestions and plans to eliminate nonconformance.

Work with the Claims Manager in investigating, minimizing, and resolving high value, technical, and complicated claims

Perform other duties as assigned by the Department General Manager

Pay Range: - , General Benefits:

As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as:

• Health, Dental and Vision Insurance
• Compay Health Savings Account contributions
• 401k with company match
• Company paid life insurance
• Long Term Disability
• Dependent Life Insurance
• Accidental Death & Dismemberment Insurance
• Wellness programs
• Paid Holidays
• Paid vacation
• Weekly direct payroll deposits
• Tuition Reimbursement Program
• Employee Assistance Program

Job Requirements

Associate's degree or higher college completion, preferably in Transportation, Logistics or related area of study

Operations management/supervisory experience.

Preferably experience in OS&D and/or claims prevention in the transportation industry.

Proficient with Microsoft Office software and OS&D computer related programs

Familiarity with basic cargo claims liability

Strong verbal, interpersonal and supervisory skills

Strong written and verbal communication skills

Extensive travel required as needed and/or directed

Category:

Service Center Leadership