Cargo Claim Prevention Manager

AAA Cooper Transportation, Inc.; Oswego Township (IL); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Company 401k with company match

Paid holidays

Paid vacation

Wellness programs

Tuition Reimbursement Program

Employee Assistance Program

Job summary

AAA Cooper Transportation, Inc. seeks a Cargo Claim Prevention Manager to implement methods and standards that reduce cargo loss and damage while supporting service centers in OS&D mitigation across a defined region.

Responsibilities include training staff on proper loading techniques, managing claim investigations with leadership, and driving continuous improvement in operations and efficiency within a full-time role based in Illinois.

Qualifications

• Associate's degree or higher in Transportation, Logistics or related area.
• Operations management or supervisory experience required.
• Prefer OS&D and/or claims prevention experience in transportation.

Responsibilities

• Support claim prevention activities across the assigned region to reduce OS&D.
• Assist service centers with high value shortages and damages.
• Ensure compliance with OS&D, claims, and prevention policies.
• Guide and train staff on loading/freight handling techniques.
• Help reduce exposure to lost freight and improve tracking/traceability.
• Assist in disposition of over, astray, refused, and salvage freight.
• Identify deficiencies in dock/PS&D operations contributing to delays.
• Analyze OS&D trends to improve efficiency and reduce costs.
• Interact with shippers/consignees to minimize claims.
• Issues root-cause analyses with leadership to prevent nonconformance.

Skills

OS&D knowledge

Claims prevention

Supervisory experience

Microsoft Office proficiency

Strong communication

Education

Associate degree or higher in Transportation/Logistics

Tools

OS&D software

Job description

The Cargo Claim Prevention Manager will be responsible for implementing and administering methods, procedures, and standards for the purposes of supporting the service center's efforts in prevention of cargo loss and damage so as to prevent potential claims and claim liability, assist in improving operational efficiencies and quality of service, and OS&D mitigation efforts in a specific geographical region.

AAA Cooper Transportation, founded in 1955, is a privately held asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.

Essential Job Duties and Responsibilities:

• Support all claim prevention activities throughout the assigned geographical region/territory including, but not limited to:
• Support and assist service center OS&D and operations personnel in handling all high value shortages and damages
• Support and assist all levels of service center personnel to ensure compliance with all OS&D, claims, and claims prevention policies and procedures
• Guide, train, teach and support all levels of Service Center personnel on proper loading and freight handling techniques
• Guide, train, teach and support all levels of Service Center personnel on bill control functions and procedures designed to reduce exposure to lost freight claims, improve service, improve customer tracking/tracing abilities that ultimately impact service center operational efficiency and productivity
• Manage and assist the service centers in the timely disposition of over, astray, refused, and salvage freight
• Assist service center management in identifying and correcting deficiencies in Dock, P&D, and administrative operations that may be contributing to OSD and delays in processing OSD
• Identify trends in OSD Activities to help service centers improve efficiency and reduce costs
• Interacts with shippers and consignees in corrective action to reduce, minimize and/or eliminate claims
• Work with Executive Management, Director Sales & Operations, Service Center Managers, Sales Territory Managers, and the Claims Prevention General Manager to identify root causes of OS&D and assist with suggestions and plans to eliminate nonconformance.
• Work with the Claims Manager in investigating, minimizing, and resolving high value, technical, and complicated claims
• Perform other duties as assigned by the Department General Manager

Pay Range: 80000.00-80000.00 per_year, General Benefits:

As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as:

• Health, Dental and Vision Insurance
• Compay Health Savings Account contributions
• 401k with company match
• Company paid life insurance
• Long Term Disability
• Dependent Life Insurance
• Accidental Death & Dismemberment Insurance
• Wellness programs
• Paid Holidays
• Paid vacation
• Weekly direct payroll deposits
• Tuition Reimbursement Program
• Employee Assistance Program

Job Requirements

Associate's degree or higher college completion, preferably in Transportation, Logistics or related area of study

Operations management/supervisory experience.

Preferably experience in OS&D and/or claims prevention in the transportation industry.

Proficient with Microsoft Office software and OS&D computer related programs

Familiarity with basic cargo claims liability

Strong verbal, interpersonal and supervisory skills

Strong written and verbal communication skills

Extensive travel required as needed and/or directed

Category: Service Center Leadership