Scheduling Coordinator

Senior Helpers; Ephrata (Lancaster County); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

401(k) matching

Medical benefits

Dental benefits

Vision benefits

PTO

Job summary

Senior Helpers Lancaster County, PA is seeking a Scheduling Coordinator to join our team. This fast-paced role coordinates caregiver schedules and ensures clients receive dependable care, acting as a crucial link between clients, caregivers, and office staff.

You will maintain schedules, assign caregivers based on client needs, respond to scheduling changes, and help monitor utilization and efficiency while communicating clearly with families and team.

Qualifications

• Customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Excellent problem-solving and follow-up skills.
• Ability to work independently and as part of a team.
• Comfortable learning and using computer software.
• Proficiency with Microsoft Word, Excel, Outlook, and internet.
• Healthcare staffing experience preferred, but not required.

Responsibilities

• Maintain the Company schedule at least three days in advance, identifying open shifts and potential staffing issues before they become urgent.
• Assign caregivers based on client needs, availability, qualifications, and preferences.
• Respond to caregiver call-outs, open shifts, tardiness, and other scheduling changes.
• Help find coverage and maintain continuity of care.
• Communicate schedule changes with clients, families, and caregivers.
• Respond to client and caregiver questions and concerns.
• Maintain accurate scheduling and attendance records.
• Assist with monitoring overtime, caregiver utilization, and schedule efficiency.
• Work with the Scheduling Manager and Care Team to resolve staffing and scheduling challenges.
• Participate in the on-call rotation as assigned.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Multitasking

Problem solving

Teamwork

Microsoft Word

Excel

Outlook

Internet

Healthcare staffing

Tools

Microsoft Word

Excel

Outlook

Internet

Job description

Senior Helpers - Lancaster County, PA

Senior Helpers is looking for a Scheduling Coordinator to join our team! This is a fast-paced, people-focused position responsible for coordinating caregiver schedules and helping ensure our clients receive the consistent, dependable care they need.

Our Scheduling Coordinator will be a vital member of our daily operations and an important link between our clients, caregivers, and office team. If you are organized, a strong communicator, enjoy solving problems, and can stay calm when things change, we'd love to hear from you!

What You’ll Do

• Maintain the Company schedule at least three days in advance, identifying open shifts and potential staffing issues before they become urgent.
• Assign caregivers based on client needs, availability, qualifications, and preferences.
• Respond to caregiver call-outs, open shifts, tardiness, and other scheduling changes.
• Help find coverage and maintain continuity of care.
• Communicate schedule changes with clients, families, and caregivers.
• Respond to client and caregiver questions and concerns.
• Maintain accurate scheduling and attendance records.
• Assist with monitoring overtime, caregiver utilization, and schedule efficiency.
• Work with the Scheduling Manager and Care Team to resolve staffing and scheduling challenges.
• Participate in the on-call rotation as assigned.

What We’re Looking For

• Customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Excellent problem-solving and follow-up skills.
• Ability to work independently and as part of a team.
• Comfortable learning and using computer software.
• Proficiency with Microsoft Word, Excel, Outlook, and internet.
• Healthcare staffing experience preferred, but not required.

What Makes This Role Different?

This isn’t a job where you’ll sit behind a desk and follow the same routine every day. You’ll be communicating with clients, families, and caregivers, solving scheduling challenges, and making decisions that directly support our clients and care team.

Why Join Senior Helpers?

• Competitive Pay - bi-weekly bonuses, 401(k) matching, medical, dental, vision, and PTO benefits.
• Great Place to Work® Certified - 91% of our employees say Senior Helpers is a great place to work.
• Autonomy— We trust our team members to take ownership of their responsibilities and get the job done without micromanaging.
• Task Variety— Every day is different. This role uses a variety of communication, organizational, problem-solving, and customer service skills.
• Professional Growth Opportunities - Specialized training through our training center to help you develop your skills and grow within the organization.
• Make a Difference - Your work helps ensure seniors and their families receive the dependable care and support they need.

Who is Senior Helpers? Senior Care, Only Better.

Senior Helpers provides in-home non-medical senior assistance services to allow families’ loved ones to age from the comfort of their homes. We provide a genuine, in-home connection designed to give clients the absolute best quality of life. We provide various services to our clients including personal care, transitional care, companion care, respite care, Alzheimer's and Dementia care, Parkinson’s care, and more. The Senior Helpers team embraces our company’s core values and vision to be communities’ leading home care company with a commitment to providing exceptional care and customer service. Senior Helpers also connects seniors with organizations in their communities that offer resources and support to help them continue to age successfully in the comfort of their own home.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.