Caregiver Scheduling & Operations Coordinator

Professional Case Management; New Jersey; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Company Paid Short Term Disability

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Time Off

Voluntary Benefits

Job summary

Professional Case Management (PCM) is seeking a scheduling/clerical professional to support our Home Care and Clinical divisions. You will develop monthly caregiver schedules, resolve urgent scheduling issues, and manage the client lifecycle from referrals to discharges.

You will also help credential clinical staff and provide regular operational reporting. Ideal candidates hold a bachelor's degree and have staffing or high-touch customer service experience, with strong communication, time

Qualifications

• Bachelor's degree preferred; staffing experience is a plus.
• Experience in high-touch customer service or call center environments is beneficial.
• Strong verbal, written and interpersonal communication skills.
• Proficiency with medical terminology is a plus.

Responsibilities

• Build and manage all changes to the monthly caregiver schedules for an assigned territory.
• Address urgent issues with caregiver schedules (backfill call-offs, accommodate client preferences).
• In conjunction with recruiting, monitor and plan upcoming staffing needs within territory.
• Assist HR with maintaining credentials of clinical employees.
• Provide exceptional customer service to clients and build strong partnerships with hundreds of caregivers (PCAs, CNAs, LPNs, RNs).
• Maintain communication with clinical field team within territory including Regional Directors and Case Managers.
• Generate and distribute reports on territory trends, challenges and successes.

Skills

Bachelor's degree

Staffing experience

Call center

Negotiation

Medical terminology

Communication skills

Time management

Organizational skills

Education

Bachelor's degree preferred

Tools

MS Office

Job description

Professional Case Management (PCM) is seeking a scheduling/clerical professional to support our Home Care and Clinical divisions. You will develop monthly caregiver schedules, resolve urgent scheduling issues, and manage the client lifecycle from referrals to discharges.

You will also help credential clinical staff and provide regular operational reporting. Ideal candidates hold a bachelor's degree and have staffing or high-touch customer service experience, with strong communication, time