Staffing Coordinator

Professional Case Management; Northern (KY); Hybrid; USD 50,000 - 69,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Company Paid

Short Term Disability

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Time Off

Voluntary Benefits

Job summary

Professional Case Management (PCM) is seeking a scheduling coordinator to support Home Care, Clinical Research, Impairments, and Catastrophic Care divisions. You will develop monthly caregiver schedules, resolve urgent staffing issues, manage client status lifecycle, and help credential clinical staff.

Core hours are 8:30 am – 4:30 pm with a rotating start schedule; overtime may be required. You will generate reports and maintain strong partnerships with hundreds of caregivers including PCAs,

Qualifications

• Bachelor’s degree preferred; staffing in facilities, agency, or in-home health a plus.
• Call center or high-touch customer service experience is a plus.
• Strong verbal, written and interpersonal communication skills.
• Solid computer skills and proficiency with common office software.
• Excellent time management and organizational abilities with attention to detail.
• Overtime may be required due to scheduling needs.

Responsibilities

• Build and manage all changes to monthly caregiver schedules for an assigned territory.
• Address urgent issues with caregiver schedules (backfill call-offs, accommodate client preferences).
• Collaborate with recruiting to monitor upcoming staffing needs in territory.
• Assist HR with maintaining credentials of clinical employees.
• Provide exceptional customer service to clients and build partnerships with hundreds of caregivers.
• Maintain communication with clinical field team and Regional Directors.
• Generate and distribute reports on territory trends and performance daily/weekly/monthly.

Skills

Verbal communication

Written communication

Interpersonal skills

Computer skills

Time management

Organizational skills

Negotiation

Education

Bachelor's degree

Job description

Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career! Performs clerical/scheduling activities that facilitate Agency operations. These activities include developing monthly caregiver schedules, addressing urgent issues with caregiver schedules, managing the “lifecycle” of client status (referrals, opens, recertification’s and discharges), maintaining credentialing of clinical employees, on-call response and regular reporting.

Qualifications

Bachelor’s degree preferred. Staffing experience preferred, staffing for a facility, temporary agency or in-home health a plus. Candidates with call center experience in a “high-touch” customer service environment is a reasonable alternative. Skill in the art of negotiation. Remarkable candidates will have the ability to keep an eye on the big picture while also being very strong at handling the smallest of details Knowledge of medical terminology or a general medical background a plus Demonstrates strong verbal, written and interpersonal communication skills. Strong computer skills. Demonstrates exceptional time management and organizational skills, and ability to function with minimal direction.

Position will require overtime hours at times due to unforeseen events that happen in the staffing department.

Core work hours are from 8:30 am – 4:30 pm with a weekly rotating schedule of coverage starting at 7:30 am and ending at 5:00 pm.

Essential Functions/Areas of Accountability

• Build and manage all changes to the monthly caregiver schedules for an assigned territory
• Address urgent issues with caregiver schedules (backfill call-offs, accommodate client preferences, etc.).
• In conjunction with a hands‑on recruiting team, monitor and plan for upcoming needs within an assigned territory.
• Assist Human Resources with maintaining credentials of clinical employees.
• Provide exceptional customer service to clients as well as build a strong partnership with hundreds of caregivers (PCAs, CNAs, LPNs and RNs).
• Maintain consistent communication with clinical field team within a territory including Regional Directors and Case Managers.
• Generate and distribute prefabricated and ad hoc reports on a daily, weekly and monthly basis about a territory’s trends, challenges and successes

The typical base pay range for this role is USD $49,920 - $68,640 per year.

Available Benefits Include

• Medical
• Dental
• Vision
• 401(k)
• Company Paid
• Short Term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Time Off
• Voluntary Benefits

Professional Case Management is an Equal Opportunity Employer.

At Professional Case Management (PCM), our mission drives us. We have a growing team of over 4,000 employees who are passionate about delivering care that enhances the quality of life of clients in the most healing of environments – the home. We believe that aligning genuine, caring team members with this purpose is life-changing for our clients, customers, and teammates alike. And it’s our goal to consistently stretch ourselves – and the organization – to ensure we’re always learning, growing, and elevating our standards of service. In everything we do, we share a strong set of core values: We Work As A Team, We Do The Right Thing, We Figure It Out, We Pursue Growth, and We Take Ownership. PCM has been an industry leader in delivering specialized in-home care and other services to clients for over 30 years. Our Home Care division is the nation’s premier Home Healthcare provider to former nuclear weapons and uranium workers, upholding the highest standards of care through accreditation by the Accreditation Commission of Health Care (ACHC).