Caregiver Recruitment & Scheduling Lead

Senior Helpers; Parker (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

Senior Helpers of Castle Rock & Parker is seeking a highly organized Care and Office Coordinator to recruit, onboard, and support caregivers while coordinating client care schedules in a fast-paced home-care environment.

The role partners with the Director of Care Services to build staffing ahead of need, maintain compliance, and ensure consistent, dependable care for clients and growth for the agency.

Qualifications

• High School Diploma or GED required; some college preferred.
• Friendly, approachable, able to connect with caregivers via phone, text, and email.
• Fast-paced environment with multiple priorities.
• Professional, reliable, and committed to long-term success.
• At least one year in an office setting or equivalent preferred.
• Recruiting, scheduling, or office coordination experience preferred.
• Strong organizational, communication, and problem-solving skills.
• Home care or geriatric staffing experience preferred.
• Bachelor’s degree or related business certification a plus.
• Proficient with MS Office and scheduling/applicant-tracking software.

Responsibilities

• Recruit caregivers: post openings, source candidates, screen applicants (occasional travel).
• Interview candidates and make hiring recommendations within criteria set by the Executive Director.
• Recruit & interview ahead of demand so onboarded caregivers are ready for upcoming client starts.
• Match caregiver skills, availability, and location to client needs.
• Track the hiring pipeline and report status weekly to the Executive Director.
• Process new-hire paperwork and keep employee files complete and current.
• Complete background and reference checks before each caregiver’s first shift.
• Send new hires reminders for paperwork, orientation, and first shifts, and follow up until complete.
• Lead caregiver orientation, training, and skills assessments.
• Track caregiver competencies, certifications, and training renewals.
• Complete company-provided Home Health Personal Care training.
• Build caregiver schedules from client care plans with the Director of Care Services.
• Keep all client schedules fully staffed two to three weeks in advance.
• Fill open shifts and call-offs and resolve last-minute schedule conflicts.
• Coordinate caregiver “meet and greet” introductions with new clients.
• Maintain accurate records and reports in the scheduling system (training provided).
• Share the after-hours on-call rotation for caregiver call-offs.
• Occasionally cover urgent client shifts directly, in addition to regular office hours.
• Serve as caregivers’ first point of contact for questions, availability, and time off.
• Support caregiver performance evaluations.
• Follow up on and document client concerns about caregivers; escalated serious issues.
• Mentor caregivers on professional standards and safe practices.
• Check in with caregivers regularly to support satisfaction and retention.
• Reconcile time sheets, resolve pay issues, and submit payroll reporting.
• Manage daily office operations.
• Answer calls; handle caregiver and applicant calls and route client calls to the Director of Care Services.
• Maintain business, employment, and program records (e.g., long-term care insurance, VA).
• Prepare staffing reports and perform other administrative tasks as requested.

Skills

Customer service

Active listening

Organizational skills

Communication skills

HIPAA compliance

Teamwork

Decision making

Proactive planning

Self-motivated

Ethical conduct

Education

High School Diploma or GED

Bachelor’s degree or related certification

Tools

MS Office

Scheduling software

Job description

Senior Helpers of Castle Rock & Parker is seeking a highly organized Care and Office Coordinator to recruit, onboard, and support caregivers while coordinating client care schedules in a fast-paced home-care environment.

The role partners with the Director of Care Services to build staffing ahead of need, maintain compliance, and ensure consistent, dependable care for clients and growth for the agency.