Caregiver Manager - Lead Care & Scheduling at Home

TheKey, LLC; Omaha (NE); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health Savings Account

401(k) Matching

PTO Plan for Non-Exempt Employees

Flexible PTO Plan for Exempt Employees

Holidays and Floating Holidays

Job summary

TheKey, LLC is seeking a Caregiver Manager to oversee caregiving services in the Omaha area, coordinating caregiver schedules and ensuring high-quality care for clients. You will train and supervise caregivers, foster compliance, and maintain accurate records.

This role requires leadership, compassion, and organizational excellence, with on-call and after-hours support as needed. Applicants should have a Bachelor's degree or equivalent experience, plus healthcare experience and scheduling

Qualifications

• Bachelor’s degree in a related field or the equivalent experience.
• Two (2) years experience in health care, elder care, social work, or related industry.
• One (1) year of scheduling experience in a health care or human services setting using an online scheduling system is preferred

Responsibilities

• Train and supervise caregivers, providing guidance, mentorship, and support to ensure they deliver compassionate and effective care to clients.
• Provide supervision to the caregivers, including coaching, counselling, and corrective action, ensuring the caregivers are fully prepared for assigned duties
• Conduct performance evaluations, offer feedback, and implement development plans to enhance caregiver skills and performance.
• Ensure that caregivers are matched appropriately with clients based on the needs of the client, the caregivers' skills, experience, and availability
• Develop and manage caregiver schedules, ensuring adequate coverage for all clients and responding promptly to changes or emergencies
• Coordinate with administrative staff to facilitate seamless communication and efficient workflow between caregivers and the office
• Conduct regular assessments of care services to ensure compliance with established organisational standards and state regulations
• Implement quality improvement initiatives based on feedback and evaluation results to enhance the quality of care provided
• Support and facilitate ongoing training for caregivers to enhance their skills
• Ensure caregivers are up to date in their licensing and compliance
• Serve as point of contact for caregivers in communications and/or troubleshooting when trying to resource assistance from benefits, payroll, and corporate human resources
• Maintain accurate records ensuring that caregiver profiles, timekeeping, and availability are kept up to date
• Review caregiver payroll, including timekeeping, time off requests and approve daily/weekly for payroll processing
• Schedule client visits according to care plans and staff availability
• Document incoming concerns from clients and report to management as applicable; identify trends and offer suggestions to improve the overall effectiveness of Caregivers
• Understand client and caregiver schedules including educating on the importance of accuracy in schedules, rates, personnel, and care notes, meeting payroll and billing deadlines
• Meet caregiver retention guidelines, and develop and implement retention improvement plans.
• Support workers' compensation claims from start to finish, ensuring timely and accurate processing.
• Work closely with our Workers' Compensation team to ensure compliance with all workers' compensation laws and regulations.
• Comply with all relevant health and safety regulations to maintain a secure workplace for all staff
• On-call and after-hours support as needed
• Additional duties as assigned

Skills

Communication skills

Multitasking

Time management

Written communication

Education

Bachelor's degree or equivalent experience

Tools

Online scheduling system

Job description

TheKey, LLC is seeking a Caregiver Manager to oversee caregiving services in the Omaha area, coordinating caregiver schedules and ensuring high-quality care for clients. You will train and supervise caregivers, foster compliance, and maintain accurate records.

This role requires leadership, compassion, and organizational excellence, with on-call and after-hours support as needed. Applicants should have a Bachelor's degree or equivalent experience, plus healthcare experience and scheduling