Caregiver Experience & Onboarding Specialist

thekey; Roanoke (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

TouchCare VirtualCare

Life Insurance

Health Savings Account

Flexible Spending Account

401(k) Matching

Employee Assistance Program

PTO Plan for Non-Exempt Employees

Flexible PTO Plan for Exempt Employees

Holidays and Floating Holidays

Pet Insurance

Job summary

TheKey is a leading home care provider dedicated to aging with dignity and independence. This role supports caregiver onboarding, training, and field activities across client sites, ensuring paperwork, access, and materials are completed and compliant.

Candidates should bring healthcare exposure, strong communication, and a valid driver's license. Travel up to 25% is required; benefits include comprehensive coverage and PTO.

Qualifications

• High school graduation or the equivalent.
• Previous experience as a caregiver, a plus.
• Two (2) years experience in health care, elder care, social work, or related industry.
• Ability to multi-task, work under pressure with changing priorities and stated deadlines, and effectively handle a heavy workload.
• Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.
• Computer proficiency and ability to document timely and accurate notes in the system.
• Current driver's license and proof of insurance.

Responsibilities

• Understanding home care state regulations, and organizational policies and procedures
• Serve as a welcoming first point of contact for caregivers, fostering a positive and supportive experience with TheKey and helping them navigate company resources and processes
• Host remotely facilitated onboarding sessions for new caregivers, ensuring all required paperwork, system access, and introductory materials are completed
• Host remotely facilitated PCA training sessions for caregivers on-site to improve completion rates
• Assist with recruiting activities including walk-in interviews, on-site hiring events, job fair attendance, and grassroots marketing initiatives
• Transport caregivers to and from client locations, training sessions, or other work-related destinations as needed
• Deliver PPE and other supplies to caregivers in the field as requested
• Assist caregivers in navigating company systems and direct them to the appropriate department for benefits, payroll, workers' compensation, or human resources inquiries
• Log caregiver questions, concerns, and feedback and escalates trends or recurring issues to the Caregiver Manager for review
• Support caregiver engagement and retention initiatives as directed by the Caregiver Manager
• Participate in field visits and in-person caregiver check-ins as needed to support caregiver experience and readiness
• Additional duties as assigned

Skills

Communication

Driver's license

Healthcare experience

Multi-tasking

Documentation

Education

High school diploma or equivalent

Job description

TheKey is a leading home care provider dedicated to aging with dignity and independence. This role supports caregiver onboarding, training, and field activities across client sites, ensuring paperwork, access, and materials are completed and compliant.

Candidates should bring healthcare exposure, strong communication, and a valid driver's license. Travel up to 25% is required; benefits include comprehensive coverage and PTO.