Caregiver Onboarding & Support Specialist

LifeMatters; Roanoke (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Life Insurance

401(k) Matching

PTO / Flexible PTO

Job summary

TheKey provides concierge-based in-home care to seniors across North America, empowering clients to age in place with dignity and independence. This role supports caregiver onboarding, training, recruitment, and field-related tasks to ensure a seamless experience for clients and families.

Ideal candidates possess a high school diploma or equivalent, at least two years in health care or elder care, strong communication, multitasking ability, and a valid driver’s license.

Qualifications

• High school diploma or equivalent.
• A minimum of two years in health care, elder care, social work, or related field.
• Ability to multi-task and meet deadlines under pressure.
• Excellent written and verbal communication with clinical and non-clinical staff.
• Proficient computer skills and timely documentation.
• Valid driver's license and auto insurance.

Responsibilities

• Serve as a welcoming first point of contact for caregivers and support resources.
• Host remote onboarding sessions for new caregivers, ensuring paperwork and access are complete.
• Host PCA training sessions on-site to improve completion rates.
• Assist with caregiver recruiting activities including interviews and events.
• Transport caregivers to client locations and training sessions as needed.
• Deliver PPE and other supplies to caregivers in the field.
• Help caregivers navigate company systems and connect them with benefits, payroll, HR.
• Log caregiver questions and escalate trends to the Caregiver Manager.
• Support caregiver engagement and retention initiatives.
• Participate in field visits and in-person caregiver check-ins to support readiness.
• Other duties as assigned.

Skills

Caregiving experience

Healthcare experience

Communication skills

Multitasking

Computer literacy

Driver's license

Ability to travel

Education

High school diploma or equivalent

Job description

TheKey provides concierge-based in-home care to seniors across North America, empowering clients to age in place with dignity and independence. This role supports caregiver onboarding, training, recruitment, and field-related tasks to ensure a seamless experience for clients and families.

Ideal candidates possess a high school diploma or equivalent, at least two years in health care or elder care, strong communication, multitasking ability, and a valid driver’s license.