Caregiver Ambassador

LifeMatters; Roanoke (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Life Insurance

401(k) Matching

PTO / Flexible PTO

Job summary

TheKey provides concierge-based in-home care to seniors across North America, empowering clients to age in place with dignity and independence. This role supports caregiver onboarding, training, recruitment, and field-related tasks to ensure a seamless experience for clients and families.

Ideal candidates possess a high school diploma or equivalent, at least two years in health care or elder care, strong communication, multitasking ability, and a valid driver’s license.

Qualifications

• High school diploma or equivalent.
• A minimum of two years in health care, elder care, social work, or related field.
• Ability to multi-task and meet deadlines under pressure.
• Excellent written and verbal communication with clinical and non-clinical staff.
• Proficient computer skills and timely documentation.
• Valid driver's license and auto insurance.

Responsibilities

• Serve as a welcoming first point of contact for caregivers and support resources.
• Host remote onboarding sessions for new caregivers, ensuring paperwork and access are complete.
• Host PCA training sessions on-site to improve completion rates.
• Assist with caregiver recruiting activities including interviews and events.
• Transport caregivers to client locations and training sessions as needed.
• Deliver PPE and other supplies to caregivers in the field.
• Help caregivers navigate company systems and connect them with benefits, payroll, HR.
• Log caregiver questions and escalate trends to the Caregiver Manager.
• Support caregiver engagement and retention initiatives.
• Participate in field visits and in-person caregiver check-ins to support readiness.
• Other duties as assigned.

Skills

Caregiving experience

Healthcare experience

Communication skills

Multitasking

Computer literacy

Driver's license

Ability to travel

Education

High school diploma or equivalent

Job description

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Essential Duties and Responsibilities

• Understanding home care state regulations, and organizational policies and procedures
• Serve as a welcoming first point of contact for caregivers, fostering a positive and supportive experience with TheKey and helping them navigate company resources and processes
• Host remotely facilitated onboarding sessions for new caregivers, ensuring all required paperwork, system access, and introductory materials are completed
• Host remotely facilitated PCA training sessions for caregivers on-site to improve completion rates
• Assist with recruiting activities including walk-in interviews, on-site hiring events, job fair attendance, and grassroots marketing initiatives
• Transport caregivers to and from client locations, training sessions, or other work-related destinations as needed
• Deliver PPE and other supplies to caregivers in the field as requested
• Assist caregivers in navigating company systems and direct them to the appropriate department for benefits, payroll, workers' compensation, or human resources inquiries
• Log caregiver questions, concerns, and feedback and escalte trends or recurring issues to the Caregiver Manager for review
• Support caregiver engagement and retention initiatives as directed by the Caregiver Manager
• Participate in field visits and in-person caregiver check-ins as needed to support caregiver experience and readiness
• Additional duties as assigned

Required Skills, Education and Certifications

• High school graduation or the equivalent
• Previous experience as a caregiver, a plus
• Two (2) years experience in health care, elder care, social work, or related industry
• Ability to multi-task, work under pressure with changing priorities and stated deadlines, and effectively handle a heavy workload
• Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel
• Computer proficiency and ability to document timely and accurate notes in the system
• Current driver's license and proof of insurance

Physical Requirements

• Ability to travel approximately up to 25% of the time
• Ability to drive for extended periods to transport caregivers and deliver supplies
• Ability to lift and carry up to 15-20 pounds
• Ability to sit, stand and walk for prolonged periods of time throughout the workday
• Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Benefits for full time employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

TheKey is the comprehensive care solution for seniors who wish to age well in their home. The company offers concierge-level care management and dependable in-home assistance to seniors across over 150 locations throughout North America. A mission-driven organization, the Company’s dedicated experts proudly assist thousands of clients in optimizing their quality of life as they “age in place” in the comfort of their homes. The holistic approach to care is based on the lifestyles of the longest-living people in the world and promotes a healthy mind, body, and spirit. TheKey prides itself on its people and is seeking exceptional talent to join our team. TheKey continues to expand its reach in helping more families with all they need to allow their aging loved ones to live well at home. Building upon a legacy of excellent customer service, innovation and great people, TheKey is just getting started on the impact the organization can make on the community.