Career Success Coach & Programs Lead

Equus; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Equus Workforce Solutions is seeking a career advisement professional to build strong client relationships, deliver case management, and lead workshops. The role involves documentation, referrals, and helping participants meet contract requirements across multiple centers.

You will collaborate with schools and management to ensure compliance, develop workforce curricula, and drive successful outcomes while coordinating introductory and weekly workshops and reporting on placement data.

Qualifications

• Two years of experience in career advisement and development.
• Experience in workshop facilitation and curriculum development.
• Strong verbal and written communication skills.
• Bachelor's degree in education, social services, healthcare and/or communications.
• Customer service experience required.

Responsibilities

• Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment.
• Provide consistent and comprehensive case management and follow-up.
• Conduct new customer orientation.
• Help to ensure that positive outcomes and goals are met as required by contract.
• Work with schools, account managers and management to ensure appropriate documentation is completed and received.
• Facilitate all professional development workshops.
• Maintain organized database of clients and keep detailed documentation of all contacts with clients.
• Ensure participants follow through with planned activities as outlined in contract with funding agency.
• Provide individualized assessment of work, provide referrals to appropriate community service or social service agencies when needed.
• Accurately complete required documentation for enrollment.
• Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract.
• Create solutions to participant attendance problems.
• Assist in the preparation of project reports as needed (participation, placement).
• Manage programs, including the coordination of introductory workshops, the facilitation of weekly workshops, the issuance of grants in accordance with predetermined allocation targets, and collection of placement data.
• Manage the programmatic offerings of the Centersjob preparation workshops to ensure a business-driven curriculum, a high quality of presentation, a satisfactory participation rate, clear messaging of next steps, and a tangible output.
• Work collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and trainings can best prepare jobseekers for these positions.
• Develop and maintain a standard communication plan to keep staff aware of center-wide issues and their role in meeting operational goals.
• Participate in activities including training, capacity building, and professional development.
• Work with leadership to identify operational challenges and to design and implement process improvements.
• Provide operational support and coverage as needed.
• Assist in the intake services for the Center.
• Provide operations support for all compliance driven standards.
• May be assigned other tasks and duties reasonably related to their job responsibilities

Skills

Career advisement

Workshop facilitation

Curriculum development

Public speaking

Content development

MS Office

Google Docs

Verbal communication

Written communication

Leadership

Education

Bachelor's degree in education, social services, healthcare and/or communications

Tools

MS Office

Google Docs

Job description

Equus Workforce Solutions is seeking a career advisement professional to build strong client relationships, deliver case management, and lead workshops. The role involves documentation, referrals, and helping participants meet contract requirements across multiple centers.

You will collaborate with schools and management to ensure compliance, develop workforce curricula, and drive successful outcomes while coordinating introductory and weekly workshops and reporting on placement data.