Career Services Partnerships & Quality Coordinator

Choose901; Memphis (MI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Insurance

Paid Vacation

403B retirement plan

Paid Holidays

Parental Leave

Tuition Reimbursement

Job summary

Agape Child & Family Services in the United States seeks a TeamWorks Career Services Business and Quality Coordinator to deliver talent solutions to local employers and job seekers. You will identify employer needs, manage on-the-job training, and coordinate work experiences, internships, and apprenticeships while ensuring fidelity to program design.

The role includes hosting career fairs, tracking outcomes in Penelope, and maintaining compliant data collection across systems.

Qualifications

• Bachelor’s degree in education, psychology, social work, business, or a related field from an accredited college or university, or the equivalent combination of education, training, and the experience that provides the required knowledge, skills, and abilities for this position with at least 4 years of relevant experience and 2 years of program coordination or supervisory-level experience.
• Experience in workforce development and the workforce ecosystem, including ability to identify talent needs, manage service agreements, and connect job seekers with in-demand job opportunities.
• Proven ability to facilitate engaging group instruction for teams and stakeholders; excellent written and verbal communication; proficient with data collection and analysis.

Responsibilities

• Lead business services efforts to include program deliverables, outreach to and collaboration with local employers to develop relationships that result in understanding needs and assisting employers in finding and retaining qualified candidates for high-wage, high-demand, and/or highly skilled positions.
• Establish a responsive, regulatory-compliant, and efficient system of work-based learning opportunities, including on-the-job training, paid work experiences for youth, internships, incumbent worker training, certificate and credential training, and apprenticeships.
• Participate in on-site and off-site career fairs, events, workshops, seminars, and other employment-related activities; support regional and inter-agency workforce development strategies, including sector strategies.
• In partnership with the Director of TeamWorks, review and implement policies and procedures to ensure delivery of quality customer service and performance metric success in accordance with state and federal laws and regulations; collaborate with leadership to modify service delivery strategies and/or staffing in response to changing business and/or regulatory environments; communicates with Workforce Board to ensure policies actively reflect goals and objectives of successful program design; establish and implement a demand driven business solutions system authorized by WIOA and other workforce development resources.
• Manage all aspects of assigned projects to ensure the attainment of project goals.
• Input, track, and maintain timely updates to the database with employer contacts, job leads, and related information to improve department productivity and business partnerships for accurate reporting.
• Facilitate contract management and monitoring activities regularly in accordance with all local, state, and federal laws and regulations to align with contractual and agency requirements and best practices.
• Serve as point of contact to arrange and ensure delivery of adequate technical assistance to business clients, service providers, and partners regarding program design, eligibility, and reporting; identify corrective action as needed to achieve administrative compliance in program activities; build collaborative relationships in the community and manage special projects as assigned.
• Work in partnership with all departments and other agencies involved and through the Powerlines Community Network, led by Agape Child & Family Services.
• Agape is a data-informed agency. The TeamWorks Career Services Business and Quality Coordinator must align reporting, metrics, and practices with established policies, processes, and programs and utilize data for continuous quality improvement.
• Maintain positive and effective relationships and communication with Agape staff.
• Serve as an advocate for Agape Child & Family Services and the communities we serve.
• Attend and represent Agape in appropriate meetings and training with partner organizations and key stakeholders.
• Attend Multidisciplinary Team Meetings and other in-service training provided by the agency.
• Attend regular supervisory and team meetings.
• Must be able to work a flexible schedule, including weekend and evening hours.
• Will perform all other duties within the general scope of this position as requested by the Director of TeamWorks or other members of Agape Leadership.

Skills

Stakeholder communication

Data entry

Case management

Microsoft Office

Penelope experience

VOS experience

Data analysis

Driver's license

Education

Bachelor's degree in education, psychology, social work, business, or related field

Tools

Penelope

VOS

Microsoft Office Suite

Job description

Agape Child & Family Services in the United States seeks a TeamWorks Career Services Business and Quality Coordinator to deliver talent solutions to local employers and job seekers. You will identify employer needs, manage on-the-job training, and coordinate work experiences, internships, and apprenticeships while ensuring fidelity to program design.

The role includes hosting career fairs, tracking outcomes in Penelope, and maintaining compliant data collection across systems.