TeamWorks Career Services Learning & Outreach Specialist

AGAPE CHILD AND FAMILY SERVICES INC; Memphis (TN); On-site; USD 45,000 - 48,000; Full time

Job summary

AGAPE CHILD AND FAMILY SERVICES INC seeks a Learning and Outreach Specialist to organize workshops, job fairs, and events that connect job seekers with employers in the Memphis area. You will build employer networks and deliver training to improve job search skills and align with community resources.

You will assess candidate needs, deliver soft-skill training, and guide resume and interview preparation. This role is full-time and on-site at our Memphis location, with flexible scheduling

Qualifications

• Bachelor’s degree from an accredited college or university and at least 3 years of experience in job development, training, or related work.
• Proven experience in workforce development and connecting job seekers with opportunities.
• Proven ability to work with a wide range of people, including teenagers and young adults, with culturally competent service delivery.
• Training in trauma-informed care, evidence-based practice, or empathy-driven service delivery is preferred.
• Excellent written and verbal communication skills and proficiency with Microsoft Office and related software.
• Strong organizational and time management skills with problem-solving and self-starter abilities.
• Understanding of data collection procedures and using data to inform decisions and processes.
• Automobile available for business use with valid driver’s license and insurance.
• Willingness to work a flexible schedule including evenings and weekends.

Responsibilities

• Organize and facilitate workshops, job fairs, and networking events to connect job seekers with potential employers and enhance their job search skills.
• Build and maintain strong relationships with employers, advocating for job seekers and highlighting their strengths during placement discussions.
• Conduct thorough interviews and assessments with job seekers to understand career aspirations, skills, and opportunities.
• Provide training sessions to enhance soft skills such as communication, time management, teamwork, and problem-solving.
• Offer guidance on resume writing, cover letters, job search strategies, and interview preparation techniques.
• Attend Multidisciplinary Team Meetings and other in-service training the agency provides.

Education

Bachelor’s degree

Job description

Job Details: Job Location: American Job Center - Memphis, TN 38104, Position Type: Full Time, Education Level: 4 Year Degree, Job Category: Nonprofit - Social Services, Starting Salary Range: $44,500 - $48,000

Agape has an open TeamWorks Career Services Learning and Outreach Specialist position. As a poverty-reduction initiative, Agape, through its place-based strategy, implements a Two-Generation paradigm. The Career Services Learning and Outreach Specialist organizes and facilitates workshops, job fairs, and networking events to connect job seekers with potential employers and enhance their job search skills. The Learning and Outreach Specialist is responsible for building relationships with employers to create a network of suitable job placements for clients. As well as connecting with community resources to identify sites for events and ensure awareness of events to current and potential clients. The Career Services Learning and Outreach Specialist develops relationships with young adults, adults, and dislocated workers, providing meaningful conversation, resources, and instruction. The Learning and Outreach Specialist is responsible for creating an engaging and safe environment for young adults to explore their personalities, future career pathway goals, training needs, and employment interests.

The Learning and Outreach Specialist ensures program quality, transparency, and accurate reporting.

This role is 100% on-site, and the Learning and Outreach Specialist is expected to work at their assigned location. This role's work hours and holidays may differ from other roles within the organization.

Responsibilities and Duties:

• Organize and facilitate workshops, job fairs, and networking events to connect job seekers with potential employers and enhance their job search skills.
• Build and maintain strong relationships with employers, advocating for job seekers and highlighting their strengths during placement discussions.
• Conduct thorough interviews and assessments with job seekers to understand their career aspirations, technical skills, soft skills, and areas of opportunity.
• Provide training sessions to enhance job seekers’ soft skills, including communication, time management, teamwork, and problem-solving skills.
• Offer guidance and instruction on resume writing, cover letters, job search strategies, and interview preparation techniques.
• Facilitate mock interviews, provide feedback, and offer coaching to job seekers to help them succeed in actual job interviews.
• Identify job opportunities that match job seekers’ skills, aspirations, and training outcomes, fostering successful job placements.
• Stay informed of industry trends, job market dynamics, and employer expectations to provide relevant and practical support to job seekers.
• Focus on specific programmatic obligations, goals, and objectives, align with the voice and choice of families (social, economic, post-secondary goals, and training).
• Work in partnership with all departments and other agencies collaborating with Agape Child & Family Services.
• Maintain current and accurate records of training sessions, client progress, job placements, and employer engagements and provide necessary data to Agape and partnering agencies, if agreed upon, for input into the appropriate data systems.
• Agape is a data-informed agency. The Career Services Learning and Outreach Specialist must accurately record data based on program standards and use data for continuous quality improvement.
• Must be able to work a flexible schedule, which would allow for needed interaction and involvement for the tasks of this position, i.e., weekend and evening hours, etc.
• Complete internal reports and provide information concerning stability.
• Attend and represent Agape in appropriate meetings and training with other agencies.
• Attend Multidisciplinary Team Meetings and other in-service training the agency provides.
• Attend regular supervisory and team meetings.
• Serve as an advocate for Agape Child & Family Services and the communities we serve.
• Maintain positive and effective relationships and communication with Agape staff.
• Will perform all other duties within the general scope of this position as requested by the direct supervisor, Director of TeamWorks, or other members of Agape Leadership.

Record Keeping:

• Maintain accurate and timely reports for case records according to Agape procedures and grant standards through data entry into Agape’s preferred data collection system and documentation in all required areas.
• Be prompt in initiating and replying to all correspondence and inquiries.
• Submit timely reports of all referrals to the Supervisor.
• Provide and use all the necessary required data for evaluation purposes.

Professional Responsibilities

• Maintain positive and productive relationships with stakeholders (internal and external) and those we serve in the community
• Participate in staff meetings, in-service training, and approved and planned relevant workshops, seminars, and training events
• Participate in other Agency functions, i.e., community awareness events, advocacy activities, etc.
• Participate in agency planning and development, especially specific to programmatic-related areas.

Physical Requirements:

• Prolonged periods of sitting at a desk and working at a computer.
• Prolonged walking, standing, and climbing stairs within work and community sites, as well as during community events.
• Must be able to lift up to 20 pounds at a time.

Qualifications:

Qualifications: Bachelor’s degree from an accredited college or university, or the equivalent combination of education, training, and the experience that provides the required knowledge, skills, and abilities for this position with at least 3 years of experience in job development, training, or other related experience. The ideal candidate must have proven experience in workforce development and the workforce ecosystem, including the ability to identify talent needs and connect job seekers with in-demand job opportunities and post-secondary opportunities, including colleges and universities. Demonstrated ability to work with a wide range of people, especially teenagers and young adults, and provide culturally competent service delivery and a passion for helping others. Proven ability to facilitate engaging group instruction. Training in trauma-informed care, evidence-based practice, and/or empathy-driven service delivery is preferred. Must have excellent communication skills, both written and verbal, and demonstrated computer proficiency, including the use of Microsoft Office Suite and other software applications essential to this position. Should possess outstanding organizational and time management skills and have proven problem-solving and self-starter ability. Understanding of data collection procedures and the aptitude for using data to inform decisions and processes. Must have an automobile available for business use and maintain a current driver’s license and current auto insurance with acceptable levels of coverage. Will be required to work a flexible schedule to include evenings and weekends as needed. Candidate must be willing to engage in Agape’s Performance Quality and Improvement (also known as Continuous Quality Improvement) standards of quality & excellence.