Customer Service Representative

Equus Workforce Solutions; Racine (WI); On-site; USD 19,000 - 28,000; Full time

Job summary

Equus Workforce Solutions is seeking a customer-focused front desk associate in Racine, WI to greet visitors, guide them to the right services, and support office operations. You will listen to needs, provide information about resources, and help with referrals and form completion.

Ideal candidates have a high school diploma or GED plus two years of relevant experience, strong communication, and the ability to manage high volumes of inquiries with diplomacy and professionalism.

Qualifications

• High school diploma or GED and two years of college coursework OR
• High school diploma or GED and two years of customer service OR equivalent combination of education and experience
• Two years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor
• Has knowledge of the workplace, jobs, and requirements for entry into those jobs.
• Is able to listen to customers, analyze expressed needs and use good judgment in suggesting how and who can help
• Uses tact, diplomacy, and persistence in providing suggestions to customers
• Is friendly, courteous and presents herself/himself as a professional
• Is able to handle effectively situations where a large number of customers want her/his attention at the same time

Responsibilities

• Provides a friendly greeting and suggests the best route for a customer to get desired service based on a short conversation with each customer
• Understands entire office operation sufficiently to direct customers appropriately
• May summarize services to customers who ask what we do
• Offers work application and encourages its completion when appropriate
• May check for previous work registration or other service and updates MIS systems
• Provides information about community resources
• May provide job search assistance including direct referral to jobs in the database
• Records those referrals properly
• Assures that needed materials are available to the public near the office entry
• Other duties as assigned

Skills

Listening to customers

Tact & diplomacy

Professional demeanor

Multitasking

Effective communication

Education

HS diploma or GED + 2 years college coursework

HS diploma or GED + 2 years customer service

Equivalent combination of education and experience

Job description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Provides a friendly greeting and suggests the best route for a customer to get desired service based on a short conversation with each customer
• Understands entire office operation sufficiently to direct customers appropriately
• May summarize services to customers who ask what we do
• Offers work application and encourages its completion when appropriate
• May check for previous work registration or other service and updates MIS systems
• Provides information about community resources
• May provide job search assistance including direct referral to jobs in the database
• Records those referrals properly
• Assures that needed materials are available to the public near the office entry
• Other duties as assigned

Qualifications

• High school diploma or GED and two years of college coursework OR
• High school diploma or GED and two years of customer service OR equivalent combination of education and experience
• Two years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor
• Has knowledge of the workplace, jobs, and requirements for entry into those jobs.
• Is able to listen to customers, analyze expressed needs and use good judgment in suggesting how and who can help
• Uses tact, diplomacy, and persistence in providing suggestions to customers
• Is friendly, courteous and presents herself/himself as a professional
• Is able to handle effectively situations where a large number of customers want her/his attention at the same time

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.