Career Services Case Manager (CRED)

Staten Island JCC; New York (NY); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Subsidized medical

Dental and Vision coverage

FSA and Dependent Care

Long-Term Disability (LTD)

Short-Term Disability (STD)

Life Insurance

Pension (403B)

Discounts on programs

Free membership

Ample time off

Job summary

The Jewish Community Center of Staten Island is seeking a Career Services Case Manager to support participants navigating social and legal systems with a trauma-informed, client-centered approach.

You will contribute to workforce programs, provide case management, and connect participants to training, job placement, and resources through the Career Services team.

Qualifications

• Support target population: under/unemployed adults 18-40, justice-involved or violence-impacted.
• Experience managing caseloads and navigating social services.
• Knowledge of benefits and entitlements and ability to access resources.
• Case management experience with city systems such as public assistance, housing, and education.
• Demonstrated cultural competence and strong communication abilities.

Responsibilities

• Devise and administer service needs assessments for participants.
• Coordinate with Mental Health Professionals and referral agencies as needed.
• Provide case management and encourage participant engagement and retention.
• Help participants access resources and navigate complex systems.
• Connect participants to JCC departments and external agencies for training tools.
• Identify and address barriers to program completion.
• Track progress toward goals and escalate as needed.
• Collaborate with the broader CRED team to support all participants.

Skills

Excellent communication

Case management

Cultural competence

Social services knowledge

Education

Bachelor's degree in social work or related field

Associate’s degree

Job description

Job Summary

The Career Services Case Manager (CRED) is responsible for working to provide case management and encourage participant engagement and retention. The dedicated and resilient Case Manager will support individuals involved in the justice system and those residing in communities heavily impacted by violence. Operating from a trauma-informed, client-centered lens, you will help participants navigate complex social and legal systems, mitigate risk factors, and access vital resources that foster long-term stability and personal growth.

This role is responsible for working in the Career Services department which focuses on Community Workforce programs, CRED (Career Readiness, Employment, and Development), This Case Manager position will provide career pathways, training opportunities, job placement services, workforce supports, and economic mobility opportunities for Staten Island residents.

About You

You are dynamic, strategic, and mission-driven who will provide support for the broader Career Services team during outreach and intake. You will work with the agency's workforce development and career advancement portfolio.

Roles and Responsibilities

• Devise and administer service needs assessment, identifying supportive services or other needs a participant needs to be successful in the program, for each participant.
• Work with Mental Health Professional and referral agencies as needed.
• Provide case management and encourage participant engagement and retention.
• Leverage knowledge of benefits and entitlements and ability to navigate complex systems and agencies to assist participants in obtaining resources to successfully complete training.
• Connect participants to JCC departments and external agencies that may provide tools and resources to assist participants to successfully complete training.
• Work with participants to identify and work through barriers to program completion.
• Work with participants to track progress made towards goals.
• Escalate cases as appropriate to program mental health professional.
• Work seamlessly with broader CRED team to provide holistic support to all participants.
• All other tasks as administered by supervisor.

Minimum Qualifications

• Successful experience supporting and demonstrated understanding of social service needs of the CRED target population: under/unemployed adults 18-40, involved in the criminal justice system or impacted by community violence
• Demonstrated experience supporting case loads
• Demonstrated knowledge of social services/benefits and entitlements
• Case management experience
• Demonstrated cultural competence
• Excellent communication skills
• Bachelor's degree in social work or a related field and experience working with City systems such as public assistance, child welfare, education, and housing; or
• Associate’s degree and experience working with City systems such as public assistance, child welfare, education, and housing; or
• At least three (3) years successful experience in providing case management/counseling and working with City systems such as public assistance, child welfare, education, and housing.

Salary

This is a full-time, in-person position, $55,000 Annually.

Benefits

The JCC of Staten Island is committed to keeping you and your family healthy and happy through a comprehensive benefits program. Offerings include: subsidized options for Medical; offerings for Dental and Vision coverage, FSA and Dependent Care. We also offer free LTD, STD, Life Insurance, a Pension, 403B, generous program discounts, free membership, ample time off and much more!

About Us

The Jewish Community Center of Staten Island was founded in 1929 with the goal of creating a home for the Jewish community by offering social, recreational, and educational activities. Over time, that mission expanded to help anyone who walked through the doors of any of our facilities. The JCC has become a true community center—not just for the Jewish community, but for the entirety of Staten Island.

Programs serve the needs we see in our community and are constantly expanding to meet new demand. We serve people of all walks of life, from young children to seniors and everyone in between. The JCC is proud to offer services that help improve the quality of life for people on Staten Island and beyond. We strive to help those in need as well as provide recreational and educational opportunities for our members.

The JCC of Staten Island is dedicated to encouraging harmony throughout the community by providing facilities and programs that are open to all regardless of race, religion, creed, color, national origin, sex, age, disability, marital status, sexual orientation, or political affiliation. Everyone is welcome at the JCC.