Retention Specialist

Equus Workforce Solutions; Dallas (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Equus Workforce Solutions in Dallas administers follow-up services for program participants after employment, monitoring job status and satisfaction and linking clients to supportive services. The role involves coordinating with training providers and employers to verify credentials, generate reports, and track outcomes using WorkInTexas and related systems.

Strong communication, problem solving, and knowledge of public employment programs are essential for helping clients transition into

Qualifications

• Minimum High School graduate or GED; Associate degree or certificate preferred.
• Understanding of daily workforce center operations is required.
• Knowledge of interviewing and employment counseling is preferred.
• General knowledge of public employment and training programs is required.
• Understanding of needs of disadvantaged individuals and barriers to employment is required.
• Ability to navigate computer programs to enter required information (Office suite, TWIST, TWC Mainframe, WIT).
• Strong verbal and written communication skills are required.

Responsibilities

• Maintains regular contact with all customers on a monthly basis for 12 months after employment to assess employment status and satisfaction and identify potential problems requiring supportive services.
• Monitors customer progress and follow-up to support job placement.
• Directly follows up with training providers and employers to obtain credentials and job placement information.
• Locates, creates, and runs reports (Retention, Earnings, Credential, Entered Employment) to track progression or regression.
• Navigates through the TWC mainframe to locate client wages as needed.
• Identifies training opportunities for job placed individuals to move into new positions.
• Assists customers in developing networking skills and provides referrals to other community resources.
• Documents all follow-up services, contacts, and outcomes in WorkInTexas database in a timely manner.
• Performs performance outreach activities to address overall needs of WIOA.
• Researches number of exits by reviewing WorkInTexas reports and updates leadership on performance data.

Skills

Communication skills

Interviewing

Employment counseling

Data reporting

WIOA knowledge

Problem solving

Education

High school diploma or GED

Tools

TWIST

TWC Mainframe

WIT

Microsoft Office

Job description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Maintains regular contact with all customers on a monthly basis for 12 months after customer successfully completes and exits program due to employment to assess employment status and job satisfaction, and identifies potential problems that could be remedied with supportive services and/or career counseling.
• Monitors customer progress and/or regress to provide appropriate follow up services with the overall goal of job placement.
• Directly follows up with training providers and employers to obtain educational credentials/measurable skills gains and job placement information.
• Locates, Creates, and/or Runs reports (Retention, Earnings, Credential, and Entered Employment) to track progression or regression.
• Navigates through the TWC mainframe to locate client wages as needed.
• Identifies training opportunities for job placed individuals that will enable them to move into new positions within their existing employment.
• Assists customers in developing networking skills and provides referrals to other community resources as needed.
• Document all follow-up services, contacts, and outcomes (e.g., employment, educational) accurately and timely in WorkInTexas database
• Performs performance outreach activities to address the overall needs of WIOA.
• Researches the number of customer exits by screening the data through WorkInTexas reports and updating performance data analysis with business access and occupational/vocational training certificate of completion.
• Prepare reports on follow-up engagement and outcomes for leadership and external stakeholders
  
  

Qualifications

• Minimum High School graduate or GED recipient. Prefer Associates Degree or equivalent certificate in Business or Human Resource work from an accredited university or college. Will consider minimum of four (4) years equivalent work experience in related field in lieu of Associates Degree or equivalent certificate.
• Understanding of daily workforce center operations required.
• Knowledge and experience in interviewing and employment counseling preferred.
• Skill in solving employment-related problems preferred.
• General knowledge of public employment and training programs required.
• Understanding and awareness of the needs of disadvantaged individuals and other persons who face barriers to employment required.
• Understanding of techniques for developing jobs in the public and private sectors preferred.
• Ability to understand yearly business quarters as it relates to retention and how it can be obtained.
• Working knowledge of workforce center programs (WIOA, TANF, NCP, SNAP).
• Ability to navigate through computer programs to enter required information (Micro Office, TWIST, TWC Mainframe, and WIT).
• Ability to interact with team members, sharing responsibility to accomplish common goals and objectives.
• Ability to keep accurate statistical records required.
• Strong verbal and written communication skills required.
  
  

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.