Career Resources & Client Services Specialist

Equus; Ripley (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

Ross Innovative Employment Solutions in West Virginia is seeking a Resource Specialist to support the American Job Center. You will greet participants, guide them to resources, and help with job applications and data handling while coordinating with partners to ensure smooth service delivery.

The role emphasizes strong customer service, problem solving, and proficiency with Microsoft tools. An Associates degree is preferred, with 2 years of customer service experience encouraged.

Qualifications

• Ability to utilize effective problem solving skills.
• Must be proficient in Microsoft and basic computer skills.
• Relates in a positive, professional manner to participants and staff.
• Must be punctual and meet deadlines.
• Good standard of literacy, numeracy, and verbal communication skills.
• Associates degree is preferred.
• Ability to provide excellent customer service.
• Minimum 2 years experience in customer service preferred.

Responsibilities

• Performs administrative duties for the American Job Center (AJC).
• Greets and assists program participants and visitors.
• Introduces customers to resources available within the AJC.
• May assist customers on the computer with job applications, resumes, checking email, etc.
• Communicates with One Stop Coordinator about project needs.
• Works with AJC partners to ensure a smooth flow of service.
• Obtains community resources information as needed.
• Provides oversight and assistance in the resource room.
• Responds timely to all partner needs and requests.
• Compiles social service agency information and disseminates to customers as appropriate.
• Ensures printed community resources are current and available in the AJC.
• Operates all office equipment effectively.
• Coordinates scheduling for the conference rooms as required.
• Coordinates with One Stop Coordinator and community groups and provides referrals.
• Ensures upkeep of resource room supplies and ensures space is clean and orderly.
• May assist in collection and compiling program data.
• Ensures all data and participant information follows PII guidelines.
• Helps with coordination and set up of workshops for participants and the AJC .
• May conduct orientations as needed.
• Schedule customers for orientation, intake appointments and contacting participants, as needed.
• Assist with outreach and recruitment for the AJC s.
• Attend all trainings and meetings as required.
• Any and all additional job duties as required.

Skills

Problem solving

Microsoft Office

Verbal communication

Punctual and deadlines

Customer service

Education

Associates degree preferred

Job description

Ross Innovative Employment Solutions in West Virginia is seeking a Resource Specialist to support the American Job Center. You will greet participants, guide them to resources, and help with job applications and data handling while coordinating with partners to ensure smooth service delivery.

The role emphasizes strong customer service, problem solving, and proficiency with Microsoft tools. An Associates degree is preferred, with 2 years of customer service experience encouraged.