ROSS - Resource Specialist

Equus; Ripley (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

Ross Innovative Employment Solutions in West Virginia is seeking a Resource Specialist to support the American Job Center. You will greet participants, guide them to resources, and help with job applications and data handling while coordinating with partners to ensure smooth service delivery.

The role emphasizes strong customer service, problem solving, and proficiency with Microsoft tools. An Associates degree is preferred, with 2 years of customer service experience encouraged.

Qualifications

• Ability to utilize effective problem solving skills.
• Must be proficient in Microsoft and basic computer skills.
• Relates in a positive, professional manner to participants and staff.
• Must be punctual and meet deadlines.
• Good standard of literacy, numeracy, and verbal communication skills.
• Associates degree is preferred.
• Ability to provide excellent customer service.
• Minimum 2 years experience in customer service preferred.

Responsibilities

• Performs administrative duties for the American Job Center (AJC).
• Greets and assists program participants and visitors.
• Introduces customers to resources available within the AJC.
• May assist customers on the computer with job applications, resumes, checking email, etc.
• Communicates with One Stop Coordinator about project needs.
• Works with AJC partners to ensure a smooth flow of service.
• Obtains community resources information as needed.
• Provides oversight and assistance in the resource room.
• Responds timely to all partner needs and requests.
• Compiles social service agency information and disseminates to customers as appropriate.
• Ensures printed community resources are current and available in the AJC.
• Operates all office equipment effectively.
• Coordinates scheduling for the conference rooms as required.
• Coordinates with One Stop Coordinator and community groups and provides referrals.
• Ensures upkeep of resource room supplies and ensures space is clean and orderly.
• May assist in collection and compiling program data.
• Ensures all data and participant information follows PII guidelines.
• Helps with coordination and set up of workshops for participants and the AJC .
• May conduct orientations as needed.
• Schedule customers for orientation, intake appointments and contacting participants, as needed.
• Assist with outreach and recruitment for the AJC s.
• Attend all trainings and meetings as required.
• Any and all additional job duties as required.

Skills

Problem solving

Microsoft Office

Verbal communication

Punctual and deadlines

Customer service

Education

Associates degree preferred

Job description

The Resource Specialist works under the supervision of the Director and is responsible for administrative assistance, courteous interaction with all customers, and ensuring resources are available for participants.

JOB DUTIES AND RESPONSIBILITIES

• Performs administrative duties for the American Job Center (AJC).
• Greets and assists program participants and visitors.
• Introduces customers to resources available within the AJC.
• May assist customers on the computer with job applications, resumes, checking email, etc.
• Communicates with One Stop Coordinator about project needs.
• Works with AJC partners to ensure a smooth flow of service.
• Obtains community resources information as needed.
• Provides oversight and assistance in the resource room.
• Responds timely to all partner needs and requests.
• Compiles social service agency information and disseminates to customers as appropriate.
• Ensures printed community resources are current and available in the AJC.
• Operates all office equipment effectively.
• Coordinates scheduling for the conference rooms as required.
• Coordinates with One Stop Coordinator and community groups and provides referrals.
• Ensures upkeep of resource room supplies and ensures space is clean and orderly.
• May assist in collection and compiling program data.
• Ensures all data and participant information follows PII guidelines.
• Helps with coordination and set up of workshops for participants and the AJC .
• May conduct orientations as needed.
• Schedule customers for orientation, intake appointments and contacting participants, as needed.
• Assist with outreach and recruitment for the AJCÂs.
• Attend all trainings and meetings as required.
• Any and all additional job duties as required.

Job Description

Do you enjoy helping people build a better future?

At Ross, we're passionate about Shaping Tomorrow's Workforce Today. As a national leader in workforce development, we help job seekers discover meaningful careers while connecting employers with the talented people they need to grow.

Every day our team has the opportunity to make a real difference in the lives of individuals, families, businesses, and communities. Whether we're helping someone land their first job, supporting a career change, or partnering with employers to strengthen their workforce, our work creates lasting impact.

If you're looking for a career where your work has purpose, where you can inspire others, and where you can grow professionally while making a difference, we'd love to have you join our team.

Come build careers. Strengthen communities. Shape Tomorrow's Workforce with Ross.

Qualifications

JOB REQUIREMENTS

MINIMUM QUALIFICATIONS

• Ability to utilize effective problem solving skills.
• Must be proficient in Microsoft and basic computer skills.
• Relates in a positive, professional manner to participants and staff.
• Must be punctual and meet deadlines.
• Good standard of literacy, numeracy, and verbal communication skills.
• Associates degree is preferred.
• Ability to provide excellent customer service.
• Minimum 2 years experience in customer service preferred.

Additional Information

Ross Innovative Employment Solutions (Ross IES) is committed to providing an environment that is free from unlawful discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons.

At ROSS, we are strengthened by diversity. We are committed to providing a work environment where everyone is included and treated fairly and with respect. If you have a disability and require accommodation during the application or hiring process, please advise your Talent Acquisition Partner.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].