Career Pathways Concierge

Xiente; Philadelphia (Philadelphia County); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Xiente in Philadelphia, PA seeks an Economic Mobility Concierge to guide participants through workforce development, create personalized employment plans, and connect them with training and housing resources. You will conduct assessments, provide ongoing coaching, document progress in CWDS, and collaborate with employers and community partners to remove barriers and promote long-term self-sufficiency.

This is a full-time, in-person role with a mission-driven team and opportunities for

Qualifications

• Associate's Degree required; Bachelor's Degree preferred in various related fields.
• Minimum of 2 years of experience in workforce development, employment services, case management, human services, or related field.
• Experience using the CWDS.
• Strong understanding of workforce development programs, participant engagement, and case management practices.
• Ability to manage multiple participant caseloads with accuracy.
• Strong organizational, communication, and problem-solving skills.

Responsibilities

• Serve as the primary point of contact for participants throughout their workforce development journey.
• Conduct comprehensive assessments to identify employment goals, barriers, strengths, and support needs.
• Develop individualized service plans and career pathways to help participants achieve self-sufficiency.
• Provide ongoing case management, coaching, and follow-up services.
• Connect participants with employment opportunities, education, training programs, and supportive services.
• Maintain accurate and timely documentation within the CWDS.
• Monitor participant progress and ensure compliance with program requirements and funding regulations.
• Collaborate with employers, training providers, community partners, and internal staff to support participant success.
• Assist participants in accessing resources related to housing, transportation, childcare, financial stability, and other barriers to employment.
• Stay informed about workforce development trends, community resources, and regulatory updates affecting service delivery.

Skills

Communication skills

Organizational skills

Problem-solving skills

Microsoft Office proficiency

Education

Associate's Degree required; Bachelor's Degree preferred in Social Work, Human Services, Psychology, Counseling, Workforce Development, Public Administration, Education, Criminal Justice

Tools

CWDS

Job description

Xiente in Philadelphia, PA seeks an Economic Mobility Concierge to guide participants through workforce development, create personalized employment plans, and connect them with training and housing resources. You will conduct assessments, provide ongoing coaching, document progress in CWDS, and collaborate with employers and community partners to remove barriers and promote long-term self-sufficiency.

This is a full-time, in-person role with a mission-driven team and opportunities for