Career Navigator

Dynamic Works Institute; Decorah (IA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Dental Insurance

Disability Insurance

PTO

Paid Holidays

401K

Flexible Spending Account

Job summary

Dynamic Works Institute is seeking a Career Planner to provide career development services, connect job seekers with open positions, and collaborate with employers in the Decorah area. The role emphasizes customer service, outreach, and individualized employment plans to help clients achieve placement or advancement.

The position requires a Bachelor’s degree and about two years of direct employment or staffing experience, with strong written and verbal communication skills and proficiency in

Qualifications

• Bachelor's degree in social services, Human Resources, Communications, Business, or equivalent experience.

Responsibilities

• Makes appropriate connections for job seekers to open positions resulting in employment.
• Help businesses recruit the best applicants for their jobs.
• Outreach within the community.
• Interview customers to assess service needs.
• Aid customers in developing, evaluating, and initiating plans to enhance employment skills.
• Identify job seeker barriers and refer to appropriate resources.

Skills

Extreme Customer Service

Learning Orientation

Communication Proficiency

Teamwork Orientation

Technical Capacity

Recruiting Experience

Education

Bachelor's degree in social services or related field

Job description

JobTitle:CareerPlanner

Reportsto: Operations Manager

PositionClassification: Non-exempt

PrimaryObjectivesofPosition

:TheCareerPlannerisresponsibleforprovidingemployerswith qualified candidates by developing local job seekers through planning, program services, andappropriate referrals.

EssentialJobFunctions:

• Makesappropriateconnectionforjobseekerstoopenpositionsresultinginemployment.
• Helpbusinessesrecruitthebestapplicantsfortheirjobs.
• Outreach within the community
• Interviewscustomerstoassessserviceneeds.
• Aidscustomersindeveloping,evaluating,andeffectivelyinitiatingandimplementingplans to enhance employment skills.
• Identifyjobseekerbarriersandrefertoappropriateresources.
• Providecareeradvisementthroughdevelopmentofindividualemploymentplans,referrals to jobs, placement in training/educationsprogramsand job placement or advancement.
• Implementsprescribedprogram-relatedproceduresandaccuratecasemanagement.
• Providesongoingcasemanagementandserves asaliaisonbetweencustomersandserviceproviders.
• Documentsallcustomerinteractionsthroughwell-writtencasenotes.
• Acquiresandmaintainsknowledgeofmarketresearchtoolsandindustry/sectortrendsto guide job seekers toappropriate placementor education.
• Ensuresthatcasefilesmeetorexceedprogrammaticrequirements.
• Providesvaluedandtimelyservicetobothjobseekersandemployers.
• UtilizesExtremeCustomerServicebehaviorsinallinteractionswithinternalandexternalcustomers.

Other Job Duties:

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management asrequired.The company reserves the rightto revise or change job duties as businessrequirementsdictate.Itisalsounderstoodthatthecompanyreservestherighttochangework schedules asrequired, including requiring overtime.

RequiredCompetencies:

ExtremeCustomerServicefocus,learningorientation,communicationproficiency, teamwork orientation, technical capacity and recruiting experience.

Qualifications:

Education:

Bachelor's degree in social services,HumanResources,Communications,Business,or equivalent experience isrequired.

Experience

:Minimumoftwoyears'experiencein direct Employment Specialist/staffing experience, Insurance, customer service, sales, and administrative experience.

Previousworkforce experience and/or case management experienceispreferred. Mustpossessdemonstratedproficiencywithverbalandwrittencommunicationskillsaswellasdemonstratedcustomer service skills and computer skills.

Skills/Abilities:

Knowledgeofemploymentandrecruitingpractices;abilitytoeffectivelyassesscustomer employability skills and gaps; ability to understand and apply program policy; knowledge of business practices and industry sectors; ability to work effectively in a fast paced environment; strong familiarity with regulatory entities and their laws, policies, and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines; skills in dealing with customers using Extreme Customer Service.

AdditionalRequirements

:Musthavevaliddriver'slicenseandadequatevehicleinsurancecoverage.

Benefits:

Insurance:Health,Life,DentalandDisability,PTO,PaidHolidays,401K,FlexibleSpendingAccount,