Career Coach

Dynamic Workforce Solutions; Chicago (IL); On-site; USD 30,000 - 33,000; Full time

Job summary

Dynamic Workforce Solutions is seeking a Career Coach to connect job seekers with open opportunities and provide guidance toward employment. You will work with employers to recruit qualified candidates and interview customers to assess service needs, developing employment plans and coordinating referrals to training and job placements.

The role requires strong communication, case management, and data-entry skills.

Qualifications

• Minimum of two years' experience in staffing, recruiting, or workforce development.
• Demonstrated proficiency with verbal and written communications and customer service skills.
• Experience working with computer systems for data entry and data review.

Responsibilities

• Makc appropriate connections for job seekers to open positions resulting in employment.
• Help businesses recruit the best applicants for their jobs.
• Interview customers to assess service needs.
• Aid customers in developing and evaluating plans to enhance employment skills.
• Identify job seeker barriers and refer to appropriate resources.
• Provide career advisement through development of individual employment plans and referrals to jobs.
• Document all customer interactions with well-written case notes.

Education

Bachelor's degree in social services, Human Resources, Communications, Business, or equivalent

Job description

JobTitle:CareerCoach

Reportsto: Lead Career Coach

PositionClassification:Non-exempt

PrimaryObjectivesofPosition:TheCareer Coach isresponsibleforprovidingemployerswith qualified candidates by developing local job seekers through planning, program services, andappropriate referrals.

EssentialJobFunctions:

• Makesappropriateconnectionforjobseekerstoopenpositionsresultinginemployment.
• Helpbusinessesrecruitthebestapplicantsfortheirjobs.
• Interviewscustomerstoassessserviceneeds.
• Aidscustomersindeveloping,evaluating,andeffectivelyinitiatingandimplementingplans to enhance employment skills.
• Identifyjobseekerbarriersandrefertoappropriateresources.
• Providecareeradvisementthroughdevelopmentofindividualemploymentplans,referrals to jobs, placement in training/educationsprogramsand job placement or advancement.
• Implementsprescribedprogram-relatedproceduresandaccuratecasemanagement.
• Providesongoingcasemanagementandserves asaliaisonbetweencustomersandserviceproviders.
• Documentsallcustomerinteractionsthroughwell-writtencasenotes.
• Acquiresandmaintainsknowledgeofmarketresearchtoolsandindustry/sectortrendsto guide job seekers toappropriate placementor education.
• Ensuresthatcasefilesmeetorexceedprogrammaticrequirements.
• Providesvaluedandtimelyservicetobothjobseekersandemployers.
• UtilizesExtremeCustomerServicebehaviorsinallinteractionswithinternalandexternalcustomers.

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management asrequired.The company reserves the rightto revise or change job duties as businessrequirementsdictate.Itisalsounderstoodthatthecompanyreservestherighttochangework schedules asrequired, including requiring overtime.

Required Competencies: ExtremeCustomerServicefocus,learningorientation,communicationproficiency, teamwork orientation, technical capacity and recruiting experience.

Qualifications:

Education: Bachelor's degree in social services,HumanResources,Communications,Business,or equivalent experience isrequired.

Experience:Minimumoftwoyears'experienceinstaffing,recruiting,orworkforcedevelopmentwithat least oneyear'sexperience working with computer systems for data entry and data reviewrequired.

Previousworkforce experience and/or case management experienceispreferred. Mustpossessdemonstratedproficiencywithverbalandwrittencommunicationskillsaswellasdemonstratedcustomer service skills and computer skills.

Skills/Abilities: Knowledgeofemploymentandrecruitingpractices;abilitytoeffectivelyassesscustomer employability skills and gaps; ability to understand and apply program policy; knowledge of business practices and industry sectors; ability to work effectively in a fast paced environment; strong familiarity with regulatory entities and their laws, policies, and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines; skills in dealing with customers using Extreme Customer Service.

AdditionalRequirements:Musthavevaliddriver'slicenseandadequatevehicleinsurancecoverage

Salary: $21.63 - $24.04 per hour