Career Coach & Pathway Planner

Career Team; Cookeville (TN); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Healthcare

Dental

Personal/vacation time

Job summary

Career Team is seeking a Career Advisor to perform professional work providing career counseling, intensive case management, and follow-up services. Work is done under the supervision of the Career Services Manager at One-Stop centers across the region.

The role requires demonstrated case management experience, strong data-entry abilities, and proficiency with Microsoft Office. Salary is commensurate with education and experience, with a competitive benefits package; full-time position in

Qualifications

• Any combination of education and experience equivalent to graduation from an accredited college and university with a Bachelor’s degree in business, public administration behavioral science or related field;
• Two years of work experience combining elements of training, counseling, case management or other services;
• Must possess substantial case management experience and the ability to read and interpret policies and procedures;
• Ability to work in a variety of settings with culturally-diverse customer base with the ability to be culturally sensitive;
• Ability to serve as a role model to customers and motivate them towards achieving goals;
• Personal computer literacy required, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel and Outlook).
• Ability to meet and/or exceed set goals and objectives.
• Excellent interpersonal, time management, customer service, organizational skills and communication skills, both oral and written required.
• A valid driver’s license

Responsibilities

• Provide intensive case management services to registered customers within the One-Stop system;
• Complete intake and eligibility determination for the workforce program. Assess jobseekers’ employment and training needs and abilities through interviewing, testing and other methods;
• Enter data into and otherwise use and process clients through any participant information system as required, and any other database as required by the One-Stop system;
• Guide jobseekers through the preparation of individual employment plans (IEP) based on their specific occupational goals;
• Counsel clients on available job opportunities, training programs and other services;
• Complete Individual Training Account (ITA) vouchers and other documents required for clients entering training;
• Refer individuals to appropriate services, training programs or job opportunities and follow‑up on those activities;
• Conduct orientation sessions, workshops, job clubs and other group presentations for clients;
• Follow all policies, procedures and regulations related to eligibility documentation; ensure that case files have originals and/or copies of eligibility documentation;
• Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements
• Develop a comprehensive Individual Employment Plan (IEP) for all customers. Provide referral and tracking of eligible customers into contracted programs provided on‑site at the One-Stop centers and/or located in the community in accordance with established contracts.
• Meet and/or exceed program benchmarks. Participate in all staff related events as required including but not limited to: training, staff meetings and individual supervision;
• Complete all required reports.

Skills

Interpersonal skills

Time management

Customer service

Communication

Organizational skills

Education

Bachelor’s degree in business/public administration/related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Career Team is seeking a Career Advisor to perform professional work providing career counseling, intensive case management, and follow-up services. Work is done under the supervision of the Career Services Manager at One-Stop centers across the region.

The role requires demonstrated case management experience, strong data-entry abilities, and proficiency with Microsoft Office. Salary is commensurate with education and experience, with a competitive benefits package; full-time position in