Career Coach

Educational Data Systems, Inc.; Clinton Charter Township (MI); On-site; USD 45,000 - 55,000; Full time

Job summary

Educational Data Systems, Inc. is seeking a Career Coach to support program participants in gaining and retaining employment and career advancement. The role emphasizes case management, coaching and follow‑up to help participants define and achieve their goals.

You will assess needs, adhere to policies, and collaborate with partner agencies while documenting activities and preparing required reports. Strong communication and MS Office skills are essential.

Qualifications

• Bachelor's degree or equivalent experience in human services or related field preferred.
• Strong customer service experience preferred.
• Demonstrated telephone, computer and written communication skills.
• Ability to prioritize tasks and document visits and contacts.
• Working knowledge of MS Office.

Responsibilities

• Provide consistent and comprehensive case management, coaching and follow‑up.
• Assess work, family and personal development needs and opportunities.
• Adhere to program policies and procedures.
• Use coaching to build collaborative, transparent relationships with participants and guide them to goals.
• Refer participants to community or social service agencies as needed.
• Document all contacts and activities in case notes.
• Create activity plans that meet program policies and participation requirements.
• Assist in preparing project reports (participation, placement, etc.).

Skills

Prioritization

Telephone communication

Written communication

MS Office proficiency

Customer service

Education

Bachelor’s Degree in human services or related field

Tools

MS Office

Job description

Salary: $50,000/year

Scope of Position: The Career Coach will provide support and assistance to program participants in all areas related to gaining and/or retaining employment and career advancement.

Essential Functions

• Provide consistent and comprehensive case management, coaching and follow‑up
• Provide individualized assessment of work, family and personal development needs and opportunities
• Adhere to program policies and procedures
• Use a coaching approach to create collaborative, transparent relationships with participants and work with them to advance their own defined goals
• Provide referrals to appropriate community service or social service agencies when needed
• Conduct regular contacts/meetings with participants and document all contacts and activities in case notes
• Create activity plans that adhere to program policies and satisfy participation requirements
• Assist in the preparation of project reports as needed (participation, placement, etc.)
• Assist participants in eliminating challenges that are hindrances to obtaining and retaining employment
• Ensure that participant documentation is complete, accurate and valid
• Coach participants in work readiness skills and career exploration strategies
• Ensure that participants follow through with planned activities, create solutions to participant attendance problems, and conduct participant noncompliance processes
• Collaborate and communicate effectively with partner agencies
• Perform required data entries timely and accurately
• Monitor participant’s activities to meet the state’s Work Participation Rate (WPR) requirements
• Other opportunities as available

Education and Experience Requirements

• Ability to prioritize tasks and document visits and contacts
• Demonstrated telephone, computer and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• Bachelor’s Degree or equivalent experience in human services or a related field preferred
• Customer service experience preferred
• A working knowledge of MS Office

EDSIs an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.