Care Workforce Operations Lead

Senior Helpers; Redlands (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Competitive pay: $25-$27 per hour

Full-time, stable position

Growth opportunities

Meaningful work supporting clients and

Collaborative team environment

Culture of integrity and initiative

Job summary

Senior Helpers in Redlands, CA is seeking a Workforce Operations Coordinator to join our operations team. You will handle recruiting, scheduling, onboarding, and office administration to ensure excellent service for clients and smooth day-to-day operations for caregivers.

The ideal candidate thrives in a fast-paced environment, takes initiative, communicates effectively, and demonstrates problem-solving to drive improvements.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in office administration, recruiting, scheduling, or staffing coordination.
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office and business software systems.
• Reliable transportation and on-call availability for rotating shifts.

Responsibilities

• Serve as primary contact for calls, emails, and inquiries.
• Maintain caregiver, client, and operational records with accuracy.
• Assist with payroll preparation, timesheets, and billing.
• Prepare onboarding materials and documents; ensure compliance.
• Monitor office supplies and equipment; handle admin needs.
• Support leadership with special projects and initiatives.
• Manage full-cycle recruiting, post jobs, and build candidate pipelines.
• Coordinate interviews, orientations, and onboarding communications.
• Perform background and reference checks; verify pre-employment details.
• Develop caregiver files and onboarding documentation; track metrics.
• Represent the company at events and community recruiting efforts.
• Create and maintain schedules; adjust coverage as needed.
• Communicate schedule changes promptly to staff and clients.
• Monitor attendance, on-call coverage, and schedule adherence.
• Forecast staffing needs and participate in on-call rotation 2-3 days/week.
• Maintain scheduling records in company software; protect confidentiality.
• Foster strong relationships with clients, caregivers, and partners.

Skills

Office administration

Scheduling

Recruiting

Communication

Multitasking

Problem solving

Education

High school diploma

Associate's degree in Business/HR (preferred)

Tools

Microsoft Office

ATS (preferred)

Scheduling software

CRM platforms

Job description

Senior Helpers in Redlands, CA is seeking a Workforce Operations Coordinator to join our operations team. You will handle recruiting, scheduling, onboarding, and office administration to ensure excellent service for clients and smooth day-to-day operations for caregivers.

The ideal candidate thrives in a fast-paced environment, takes initiative, communicates effectively, and demonstrates problem-solving to drive improvements.