Care Transition Scheduler - Patient Access & Coordination

Beebe Healthcare; Lewes (DE); On-site; USD 23,000 - 36,000; Full time

Job summary

Beebe Healthcare is seeking a Care Transition Scheduler to connect discharged patients with timely follow-up care and community resources. You will work with physicians, nurses, and care teams to schedule appointments and document details in the discharge instructions.

The role emphasizes identifying social determinants of health barriers and coordinating referrals to appropriate support services to reduce readmissions.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• Two years of healthcare scheduling, patient access, care coordination support, or customer service experience preferred.
• Experience with electronic health records preferred.

Responsibilities

• Meet with patients prior to discharge from inpatient units and the Emergency Department.
• Schedule primary care follow-up appointments prior to discharge.
• Schedule specialty care appointments as ordered or recommended.
• Ensure appointment details are documented and included in discharge instructions.
• Identify social determinants of health barriers including transportation, housing, food insecurity, financial concerns, and caregiver support needs.
• Facilitate referrals to Community Health Workers, Social Workers, Care Coordinators, and community agencies.
• Coordinate transportation resources when available.
• Collaborate with physicians, nurses, case managers, social workers, and patient access staff.
• Document all patient interactions and referral activities in the electronic health record.
• Participate in quality improvement initiatives focused on reducing readmissions and ED utilization.

Skills

Communication

Customer service

Scheduling knowledge

Time management

Team collaboration

Education

High school diploma or equivalent

Associate degree preferred

Tools

Electronic health records

Job description

Beebe Healthcare is seeking a Care Transition Scheduler to connect discharged patients with timely follow-up care and community resources. You will work with physicians, nurses, and care teams to schedule appointments and document details in the discharge instructions.

The role emphasizes identifying social determinants of health barriers and coordinating referrals to appropriate support services to reduce readmissions.