SCHEDULER I - CARE COORDINATION

Beebe Healthcare; Lewes (DE); On-site; USD 23,000 - 36,000; Full time

Job summary

Beebe Healthcare is seeking a Care Transition Scheduler to connect discharged patients with timely follow-up care and community resources. You will work with physicians, nurses, and care teams to schedule appointments and document details in the discharge instructions.

The role emphasizes identifying social determinants of health barriers and coordinating referrals to appropriate support services to reduce readmissions.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• Two years of healthcare scheduling, patient access, care coordination support, or customer service experience preferred.
• Experience with electronic health records preferred.

Responsibilities

• Meet with patients prior to discharge from inpatient units and the Emergency Department.
• Schedule primary care follow-up appointments prior to discharge.
• Schedule specialty care appointments as ordered or recommended.
• Ensure appointment details are documented and included in discharge instructions.
• Identify social determinants of health barriers including transportation, housing, food insecurity, financial concerns, and caregiver support needs.
• Facilitate referrals to Community Health Workers, Social Workers, Care Coordinators, and community agencies.
• Coordinate transportation resources when available.
• Collaborate with physicians, nurses, case managers, social workers, and patient access staff.
• Document all patient interactions and referral activities in the electronic health record.
• Participate in quality improvement initiatives focused on reducing readmissions and ED utilization.

Skills

Communication

Customer service

Scheduling knowledge

Time management

Team collaboration

Education

High school diploma or equivalent

Associate degree preferred

Tools

Electronic health records

Job description

Why Beebe?

Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.

Overview

The Care Transition Scheduler serves as a critical member of the care coordination team responsible for connecting patients discharged from inpatient and emergency department settings to timely follow-up care and community resources. The position focuses on reducing barriers to care, preventing avoidable emergency department visits and readmissions, improving access to primary and specialty care, and supporting successful care transitions.

Responsibilities

• Meet with patients prior to discharge from inpatient units and the Emergency Department.
• Schedule primary care follow-up appointments prior to discharge.
• Schedule specialty care appointments as ordered or recommended.
• Ensure appointment details are documented and included in discharge instructions.
• Identify social determinants of health barriers including transportation, housing, food insecurity, financial concerns, and caregiver support needs.
• Facilitate referrals to Community Health Workers, Social Workers, Care Coordinators, and community agencies.
• Coordinate transportation resources when available.
• Collaborate with physicians, nurses, case managers, social workers, and patient access staff.
• Document all patient interactions and referral activities in the electronic health record.
• Participate in quality improvement initiatives focused on reducing readmissions and ED utilization.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• Two years of healthcare scheduling, patient access, care coordination support, or customer service experience preferred.
• Experience with electronic health records preferred.

Competencies Skills

• Strong communication and customer service skills.
• Knowledge of healthcare scheduling and referral processes.
• Understanding of social determinants of health.
• Strong organizational and time management skills.
• Ability to work effectively with patients, families, providers, and community agencies.

Education

• High school diploma or equivalent required.
• Associate degree preferred.

Entry
USD $17.00/Hr.

Max
USD $26.35/Hr.