Care Team Leader / Deputy Manager - Lead with Compassion

Crystal Care Homes (2) Limited; Bourne (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Full induction training programme

Blue Light Card (fully funded)

Enhanced DBS check (fully funded)

Refer a Friend bonus scheme

Uniform tunic provided

Pay Day Breakfast

Free meal on shift

Ongoing training and development

Job summary

Crystal Care Collection is seeking a Unit Manager to lead care teams, uphold exceptional standards of care, and oversee day-to-day home operations. You will mentor staff, ensure regulatory compliance, and deliver person-centred services aligned with individual care plans.

Working closely with the General Manager, you will oversee shifts, support admissions, and manage medication administration while promoting a compassionate, resident-focused culture across the team.

Qualifications

• Holds NVQ Level 3 in Health & Social Care (or equivalent).
• Experience in a senior care or leadership role.
• Strong communication and organisational skills.
• Ability to coach and develop others and lead by example.
• Maintains high standards and regulatory compliance.

Responsibilities

• Take responsibility for the home outside office hours or in the absence of the General Manager/Care Manager.
• Lead, coach and support the care team to deliver person-centred care.
• Provide high-quality personal care in accordance with individual care plans.
• Act as a Key Worker for allocated residents and ensure needs are met.
• Assist in developing and reviewing individual care plans.
• Undertake Move-In Assessments and contribute to admissions decisions.
• Safely order, administer and record medication following procedures and legislation.
• Maintain confidentiality and ensure colleagues adhere to it.
• Ensure compliance with Health & Safety, COSHH, Infection Prevention & Control and related legislation.
• Complete quality audits, supervisions and appraisals as delegated.
• Support hands-on care and participate in on-call rota.

Skills

Leadership experience

Communication skills

Organisational skills

Decision making under pressure

Education

NVQ Level 3 in Health & Social Care

Job description

Crystal Care Collection is seeking a Unit Manager to lead care teams, uphold exceptional standards of care, and oversee day-to-day home operations. You will mentor staff, ensure regulatory compliance, and deliver person-centred services aligned with individual care plans.

Working closely with the General Manager, you will oversee shifts, support admissions, and manage medication administration while promoting a compassionate, resident-focused culture across the team.