Unit Manager

Crystal Care Homes (2) Limited; Bourne (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Full induction training programme

Blue Light Card (fully funded)

Enhanced DBS check (fully funded)

Refer a Friend bonus scheme

Uniform tunic provided

Pay Day Breakfast

Free meal on shift

Ongoing training and development

Job summary

Crystal Care Collection is seeking a Unit Manager to lead care teams, uphold exceptional standards of care, and oversee day-to-day home operations. You will mentor staff, ensure regulatory compliance, and deliver person-centred services aligned with individual care plans.

Working closely with the General Manager, you will oversee shifts, support admissions, and manage medication administration while promoting a compassionate, resident-focused culture across the team.

Qualifications

• Holds NVQ Level 3 in Health & Social Care (or equivalent).
• Experience in a senior care or leadership role.
• Strong communication and organisational skills.
• Ability to coach and develop others and lead by example.
• Maintains high standards and regulatory compliance.

Responsibilities

• Take responsibility for the home outside office hours or in the absence of the General Manager/Care Manager.
• Lead, coach and support the care team to deliver person-centred care.
• Provide high-quality personal care in accordance with individual care plans.
• Act as a Key Worker for allocated residents and ensure needs are met.
• Assist in developing and reviewing individual care plans.
• Undertake Move-In Assessments and contribute to admissions decisions.
• Safely order, administer and record medication following procedures and legislation.
• Maintain confidentiality and ensure colleagues adhere to it.
• Ensure compliance with Health & Safety, COSHH, Infection Prevention & Control and related legislation.
• Complete quality audits, supervisions and appraisals as delegated.
• Support hands-on care and participate in on-call rota.

Skills

Leadership experience

Communication skills

Organisational skills

Decision making under pressure

Education

NVQ Level 3 in Health & Social Care

Job description

Lead with Compassion. Inspire Excellence. Make Every Day Matter.

Are you an experienced care professional with an NVQ Level 3 in Health & Social Care looking to take the next step in your career?

At Crystal Care Collection, we're passionate about creating exceptional homes where residents receive outstanding care and our team members feel valued, supported and empowered to thrive.

We're looking for a dedicated Unit Manager to join our team and play a key role in leading our care teams, maintaining the highest standards of care and supporting the day-to-day running of the home.

About the Role

As a Care Team Leader / Deputy Manager, you'll lead by example, supporting and mentoring care teams to deliver person-centred care that enables residents to live fulfilled, enriched and dignified lives.

Working closely with the General Manager and Care Manager, you'll help ensure the home operates safely, effectively and in line with regulatory requirements, while promoting a positive culture for both residents and colleagues.

Key Responsibilities

• Take responsibility for the home outside office hours or in the absence of the General Manager and/or Care Manager, ensuring safe and effective operation.
• Lead, coach and support the care team to deliver outstanding person-centred care.
• Provide high-quality personal care in accordance with individual care plans.
• Act as a Key Worker for allocated residents, ensuring their needs and preferences are fully understood and met.
• Assist in developing, reviewing and implementing individual care plans.
• Undertake Move-In Assessments as delegated and contribute to decisions regarding admissions.
• Safely order, administer and record medication in line with company procedures and legislation.
• Maintain the highest standards of confidentiality and ensure colleagues do the same.
• Ensure compliance with Health & Safety, COSHH, Infection Prevention & Control and all relevant health and social care legislation.
• Complete quality audits, supervisions and appraisals as delegated by the management team.
• Support the delivery of hands‑on care whenever required.
• Participate in the home's emergency on‑call rota.

About You

• Holds an NVQ Level 3 in Health & Social Care (or equivalent).
• Has previous experience in a senior care or leadership role.
• Is passionate about delivering exceptional resident care.
• Leads by example and enjoys coaching and developing others.
• Has excellent communication and organisational skills.
• Can remain calm and make sound decisions in a fast‑paced environment.
• Is committed to maintaining high standards and regulatory compliance.

Working Pattern

This role operates on a permanent rolling rota of three consecutive shifts on followed by three consecutive shifts off.

Shift Options

Full Time Days

8:00am – 8:00pm

Average 42 hours per week

Pay Rates

• Days: £18.24 per hour

What We Offer

• Full induction training programme
• Fully funded Blue Light Card
• Fully funded Enhanced DBS check
• Refer a Friend bonus scheme
• Uniform tunic provided
• Pay Day Breakfast
• Free meal on shift
• Ongoing training and development opportunities
• Supportive management team and genuine career progression

We are currently unable to offer sponsorship for this role.

Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy.