Head Housekeeper

Crystal Care Homes (2) Limited; Bourne (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Permanent contract

Competitive pay

NVQ support

DBS funding

Uniform provided

Referral bonus

Blue Light Card

Breakfast provided

Career progression

Job summary

Crystal Care Collection is seeking a Head Housekeeper to lead our domestic team in Bourne. You will oversee daily operations, ensure luxury cleanliness, and motivate staff to deliver exceptional service in a warm, caring environment.

Youll work collaboratively with colleagues across departments, uphold safety standards, and support the General Manager in maintaining a pristine, homely home for residents who deserve the best possible care.

Qualifications

• Has previous housekeeping or cleaning experience, ideally in a supervisory or leadership role.
• Takes pride in delivering exceptionally high standards.
• Has excellent organisational and communication skills.

Responsibilities

• Lead and support the housekeeping team to deliver consistently high standards of cleanliness throughout the home.
• Ensure all bedrooms, communal areas and facilities are maintained to an exceptional standard in line with cleaning schedules and company procedures.
• Organise daily workloads and monitor quality to ensure all tasks are completed efficiently.
• Promote a positive, supportive and professional team culture, providing guidance and coaching where required.
• Ensure compliance with Health & Safety, COSHH, Infection Prevention & Control and all relevant legislation.

Skills

Supervisory experience

Housekeeping

Organisational skills

Communication skills

Resident relations

Job description

Lead a Team That Creates a Home Residents Are Proud to Live In

At Crystal Care Collection, we believe a beautiful, clean and welcoming environment is just as important as exceptional care. Our homes are designed to offer luxury living for our residents while providing a supportive and rewarding workplace for our team members.

We're looking for an enthusiastic and dedicated Housekeeping Team Leader / Head Housekeeper to lead our domestic team and ensure every area of the home is maintained to the highest possible standard.

About the Role

As Head Housekeeper, you'll play a vital role in creating a safe, comfortable and homely environment for our residents. Leading by example, you'll oversee the day-to-day housekeeping operation, ensuring outstanding cleanliness throughout the home while supporting and motivating your team.

You'll work closely with colleagues across the home and build positive relationships with residents, making a genuine difference to their daily lives through attention to detail and exceptional service.

Key Responsibilities

• Lead and support the housekeeping team to deliver consistently high standards of cleanliness throughout the home.
• Ensure all bedrooms, communal areas and facilities are maintained to an exceptional standard in line with cleaning schedules and company procedures.
• Organise daily workloads and monitor quality to ensure all tasks are completed efficiently.
• Promote a positive, supportive and professional team culture, providing guidance and coaching where required.
• Ensure compliance with Health & Safety, COSHH, Infection Prevention & Control and all relevant legislation.
• Monitor cleaning supplies and equipment, reporting maintenance issues or stock requirements promptly.
• Build positive relationships with residents, respecting their dignity, privacy and individual preferences at all times.
• Work collaboratively with colleagues across all departments to create a welcoming and comfortable environment.
• Support the General Manager in maintaining the presentation and cleanliness expected within a luxury care home.

About You

• Has previous housekeeping or cleaning experience, ideally in a supervisory or leadership role.
• Takes pride in delivering exceptionally high standards.
• Has excellent organisational and communication skills.
• Is approachable, positive and enjoys supporting and developing others.
• Has a keen eye for detail and works proactively.
• Enjoys building relationships with residents and contributing to a warm, caring atmosphere.
• Is reliable, self-motivated and committed to creating an environment where people feel truly at home.

Working Pattern

Permanent rolling rota of three consecutive shifts on followed by three consecutive shifts off

8:00am – 6:00pm

Average 35 hours per week

Pay

£13.82 per hour

What We Offer

• Permanent contract of employment
• Competitive rate of pay
• Support to complete an NVQ qualification
• Fully funded Enhanced DBS check
• Fully funded uniform
• Refer a Friend bonus scheme
• Fully funded Blue Light Card
• Pay Day Breakfast
• A rewarding career where your work genuinely makes a difference
• Ongoing training and opportunities for career progression

Join Our Team

If you're passionate about creating immaculate, welcoming environments and leading a team that takes pride in every detail, we'd love to hear from you.

Your leadership will help ensure our residents enjoy a home that is safe, comfortable and beautifully maintained every single day.

We are currently unable to offer sponsorship for this role.

Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy.