Care Team Associate — Hybrid Role

Sedgwick Claims Management Services Ltd; Dublin (OH); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Mentor program

Comprehensive benefits

Training program

Career development

Job summary

Sedgwick is seeking a Care Team Representative in Dublin, OH to deliver excellent service and empathy to callers about claims across multiple lines of business. You will handle claim intake, provide information, and document calls accurately in our systems, with a focus on one-call resolution where possible.

The role requires strong communication, reliability, and the ability to work in a hybrid environment with in-person and virtual components. Training and mentorship are provided.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience or equivalent.
• Inbound call center experience preferred.

Responsibilities

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
• Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

Skills

Verbal communication

Written communication

PC literacy

Typing skills

Organizational skills

Interpersonal skills

Multitasking

Teamwork

Attendance

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick is seeking a Care Team Representative in Dublin, OH to deliver excellent service and empathy to callers about claims across multiple lines of business. You will handle claim intake, provide information, and document calls accurately in our systems, with a focus on one-call resolution where possible.

The role requires strong communication, reliability, and the ability to work in a hybrid environment with in-person and virtual components. Training and mentorship are provided.