Care Navigation Manager

Trustbridge; West Palm Beach, Northern (FL, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

5+ weeks PTO

Benefits & Wellness

Tuition reimbursement

CEU support

Job summary

Trustbridge Hospice, part of Empath Health, seeks an organized and friendly Care Navigation Manager for our West Palm Beach team. This on-site full-time role (Mon-Fri, 11:00 a.m.–7:30 p.m.) supports Admissions and guides patients and families through the hospice referral and access process with empathy and efficiency.

The manager leads intake and care navigation staff, ensures quality documentation in the EHR, and coordinates initial visits and admissions with compliance to HIPAA and regulatory

Qualifications

• Bachelor’s degree in nursing, healthcare administration, social work, or related field preferred.
• Minimum 3 years of experience in hospice, home health, or healthcare intake/admissions.
• 1–2 years supervisory experience in a healthcare setting required.
• Exceptional communication and interpersonal skills with a compassionate, patient-centered approach.
• Familiarity with hospice philosophy, eligibility criteria, and regulatory guidelines.

Responsibilities

• Oversee the care navigation team responsible for receiving and processing all hospice referrals.
• Ensure prompt and accurate intake of patient information and documentation.
• Explain hospice services, goals, and eligibility to patients and families.
• Coordinate and schedule initial visits, admissions assessments, and onboarding with admissions team.
• Monitor referral-to-admission timelines for timely access to care.
• Maintain accurate records in the EHR and ensure HIPAA compliance.
• Train and supervise intake and care navigation staff.
• Identify barriers to timely admission and resolve access issues.
• Develop and maintain SOPs for intake processes and QA.
• Generate reports on referral volume, conversion rates, and response times.

Skills

Exceptional communication

Interpersonal skills

Organizational skills

Education

Bachelor's degree in nursing or healthcare-related field

Tools

EHR systems

Microsoft Office Suite

Job description

Trustbridge Hospice, a part of Empath Health, is seeking an organized and friendly Care Navigation Manager forour team in West Palm Beach.

This position is onsite. This full-time position works Monday through Friday, 11:00a.m – 7:30 p.m., supporting the Admissions teamand ensuring a seamless, empathetic experience for patients and families during one of life’s most meaningful transitions.

Since 1978, Trustbridge Hospice has cared for more than 200,000 South Florida families. As a community-based nonprofit, we provide 24/7 hospice and palliative care, along with caregiver support and bereavement services for families facing serious illness.

The Care Navigation Manager is responsible for leading and coordinating the intake process for hospice referrals. This position ensures that referred patients and their families are compassionately guided through the referral and access process, including explaining hospice services, verifying eligibility, and scheduling initial assessments and admissions. The manager supervises care navigation staff and ensures that all inquiries and referrals are handled with sensitivity, efficiency, and in accordance with regulatory standards.

What you'll Do

• Oversee the care navigation team responsible for receiving and processing all hospice referrals.
• Ensure the prompt and accurate intake of patient information, including clinical details, insurance verification, and documentation.
• Ensure care navigation staff provide clear and compassionate explanations of hospice services, goals, and eligibility.
• Oversee the coordination and scheduling of initial hospice visits, admissions assessments, and other onboarding appointments in collaboration with the admissions team.
• Monitor referral-to-admission timelines to ensure timely access to care and high-quality service delivery.
• Ensure accurate records and documentation in the electronic health record (EHR) system and ensure compliance with all HIPAA, Medicare, and state regulatory requirements.
• Train, supervise, and support intake and care navigation staff to uphold high standards of customer service, communication, and operational efficiency.
• Identify and address barriers to timely admission and proactively resolve issues impacting access to care.
• Develop and maintain standard operating procedures for the intake process, with a focus on continuous quality improvement.
• Generate reports on referral volume, conversion rates, response times, and other key performance indicators.

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You’ll Need

• Bachelor’s degree in nursing, healthcare administration, social work, or a related field preferred.
• Minimum 3 years of experience in hospice, home health, or healthcare intake/admissions.
• 1–2 years of supervisory experience in a healthcare setting required
• Exceptional communication and interpersonal skills with a compassionate, patient-centered approach.
• Familiarity with hospice philosophy, eligibility criteria, and regulatory guidelines.
• Proficiency in EHR systems and Microsoft Office Suite.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities.

What You’ll Find at Empath Health

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.

Equal Opportunity Employer
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