Care Team Assistant at Westpark - Part Time

wasatch; Provo (UT); On-site; USD 24,000 - 31,000; Part time

Job summary

Wasatch Behavioral Health is hiring a Part-Time Care Team Assistant (Receptionist) for Westpark Family Clinic in Provo, Utah. You will be the first point of contact for clients seeking behavioral health services, ensuring a warm and welcoming experience.

Responsibilities include greeting clients, answering calls, scheduling appointments, processing payments, and maintaining charts with HIPAA compliance. Spanish speaking is preferred and may qualify for a wage increase.

Qualifications

• High school diploma or GED required.
• At least 6 months of clerical or secretarial experience.
• Strong verbal and written communication skills.
• Solid computer and multitasking skills.
• Spanish speakers may qualify for a wage increase.

Responsibilities

• Greet clients, families, and visitors with exceptional customer service and create a welcoming first impression.
• Manage incoming phone calls, answer questions, and direct calls to appropriate team members.
• Make preliminary assessments of client needs to determine urgency and connect to appropriate services.
• Schedule, reschedule, and confirm appointments while maintaining provider calendars.
• Process client payments, respond to billing questions, and assist with insurance authorizations as needed.
• Prepare, update, and maintain accurate client charts and electronic health records, ensuring HIPAA compliance.

Skills

Communication skills

Multitasking

Clerical experience

Education

High school diploma or GED

Job description

Join Wasatch Behavioral Health as a Part-Time Care Team Assistant (Receptionist) at our Westpark Family Clinic in Provo, Utah, earning $17.50–$22.17/hour. As the first point of contact for our clinic, you'll play a vital role in creating a warm, welcoming experience for clients and families seeking behavioral health services. Westpark Family Clinic serves children, adolescents, adults, and families, providing compassionate, evidence-based care for a wide range of mental health concerns, including anxiety, depression, trauma, bipolar disorder, schizophrenia, and more. Working alongside a multidisciplinary team of providers, you'll help ensure our clients receive the support they need while contributing to a positive, professional, and caring environment.

Schedule: Monday–Friday, 8:00 AM-5:00 PM (variable hours)
Compensation: $17.50–$22.17 DOE

Spanish speaking preferred

About Us: Wasatch Behavioral Health

Wasatch Behavioral Health is a local government agency dedicated to providing compassionate, accessible mental health and substance-use services. We value collaboration, innovation, empathy, and creating a workplace where both clients and employees can thrive.

What You'll Do as a Care Team Assistant

• Greet clients, families, and visitors with exceptional customer service, creating a welcoming and supportive first impression.
• Manage incoming phone calls, answer questions, and direct calls to the appropriate team members.
• Make preliminary assessments of client needs to determine the urgency of requests and connect individuals with the appropriate services.
• Schedule, reschedule, and confirm appointments while maintaining provider calendars.
• Process client payments, respond to billing questions, and assist with insurance authorizations as needed.
• Prepare, update, and maintain accurate client charts and electronic health records.
• Act as a liaison between clients, clinicians, and insurance partners to ensure smooth communication and continuity of care.
• Assist clients with forms, paperwork, and general questions about clinic services and processes.
• Coordinate communication with therapists, nurses, case managers, and providers to support daily clinic operations.
• Handle confidential information with professionalism while maintaining HIPAA compliance.
• Process incoming mail, faxes, and other administrative tasks to keep the clinic running efficiently.
• Help create an organized, professional, and compassionate environment that supports high-quality behavioral health care for children, adolescents, adults, and families.

Qualifications

• High school diploma or GED
• At least 6 months of clerical or secretarial experience
• Strong communication skills (verbal + written)
• Solid computer and multitasking skills
• Compassionate, organized, and detail-oriented
• Spanish speakers may qualify for a wage increase