Care Services Program Manager & Team Leader

CARING HANDS & MORE LLC; Iowa City (IA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health & Disability Coverage

Individual Retire Account with company

Generous Paid Holiday schedule

Paid Leave Time

Job summary

Caring Hands & More LLC in Iowa City, IA is seeking an experienced Case Management Leader to oversee operations across our sites and coordinate care plans for individuals we serve. This role leads Case Management and Site Supervisors, develops the agency ISP, conducts reviews, and ensures compliance with rights and confidentiality while partnering with providers and the care team.

Strong supervisory experience and compassionate communication are essential; the position offers a collaborative,

Qualifications

• Bachelor’s degree in social services or related field with 1 year of related experience, OR an associate’s degree with 3 years of related experience, OR a High School Diploma/GED with 5 years of related experience.
• Previous supervisory experience is required.
• Passion to support others while respecting individual differences
• Strong problem-solving abilities
• Effective verbal, written, and interpersonal skills
• Demonstrated ability to maintain professionalism and confidentiality with clients, staff members, agency leadership, and outside stakeholders
• Intermediate to advanced computer skills

Responsibilities

• Oversee and implement the individual’s plan of care.
• Develop the agency Individual Service Plan (ISP) that supports the goals and desires of the individuals we serve.
• Conduct annual and quarterly reviews to re-evaluate the supports provided while advocating for adjustments needed to the Person-Centered Service Plan (PCSP).
• Collaborate with the individual and their care team to review and evaluate any current rights restrictions in place or in need of implementation.
• Oversee operations for all assigned sites.
• Coach Site Supervisors with training, individual consultation and modeling desired outcomes.
• Provide constructive feedback through regular meetings and staff evaluations.
• Plan and coordinate services for the individuals we serve.

Skills

Empathy

Problem-solving

Communication skills

Professionalism & confidentiality

Computer skills

Education

Bachelor’s degree in social services or related field

Associate’s degree with 3+ years related experience

High School Diploma/GED with 5 years related experience

Job description

Caring Hands & More LLC in Iowa City, IA is seeking an experienced Case Management Leader to oversee operations across our sites and coordinate care plans for individuals we serve. This role leads Case Management and Site Supervisors, develops the agency ISP, conducts reviews, and ensures compliance with rights and confidentiality while partnering with providers and the care team.

Strong supervisory experience and compassionate communication are essential; the position offers a collaborative,