Care Scheduling Pro & Systems Troubleshooter

Comfort Keepers; Columbia (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Comfort Keepers in Columbia, SC is seeking a proactive Scheduling Care Coordinator to optimize caregiver schedules, monitor dashboards, and troubleshoot coverage gaps. You will ensure services are delivered on time and maintain accurate data for clients and caregivers.

This role emphasizes root-cause analysis, collaboration with HR, Recruitment, and Operations, and continuous improvement through compliant scheduling practices.

Qualifications

• Strong technical and problem-solving mindset.
• Excellent attention to detail and accuracy.
• Comfortable monitoring dashboards and working with technology.
• Able to recognize trends, discrepancies, and potential issues.
• Strong organizational and time-management skills.
• Ability to analyze information and make logical decisions.
• Comfortable managing multiple priorities in a fast-paced environment.
• Takes ownership and follows through.
• Experience in scheduling, healthcare, staffing, logistics, customer service, or operations is a plus.

Responsibilities

• Coordinate and optimize caregiver schedules and client services.
• Monitor the Sensi(The Guardian) dashboard to identify missed check-ins, scheduling concerns, service gaps, and other issues requiring attention.
• Troubleshoot call-offs, coverage gaps, scheduling conflicts, and system alerts.
• Identify problems, determine root causes, and implement solutions.
• Monitor client and caregiver activity to ensure services are being delivered as scheduled.
• Maintain accurate client, caregiver, and scheduling information.
• Use scheduling software, Sensi, Google Workspace, and other technology.
• Identify process inefficiencies and recommend improvements.
• Ensure documentation and scheduling practices meet company and compliance standards.
• Collaborate with clients, caregivers, HR, Recruitment, and Operations.

Skills

Technical mindset

Attention to detail

Dashboard monitoring

Trend analysis

Time management

Analytical thinking

Prioritization

Ownership

Scheduling experience

Healthcare knowledge

Logistics

Customer service

Operations

Tools

Sensi

Google Workspace

Job description

Comfort Keepers in Columbia, SC is seeking a proactive Scheduling Care Coordinator to optimize caregiver schedules, monitor dashboards, and troubleshoot coverage gaps. You will ensure services are delivered on time and maintain accurate data for clients and caregivers.

This role emphasizes root-cause analysis, collaboration with HR, Recruitment, and Operations, and continuous improvement through compliant scheduling practices.