Scheduling Care Coordinator

Comfort Keepers; Columbia (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Comfort Keepers in Columbia, SC is seeking a proactive Scheduling Care Coordinator to optimize caregiver schedules, monitor dashboards, and troubleshoot coverage gaps. You will ensure services are delivered on time and maintain accurate data for clients and caregivers.

This role emphasizes root-cause analysis, collaboration with HR, Recruitment, and Operations, and continuous improvement through compliant scheduling practices.

Qualifications

• Strong technical and problem-solving mindset.
• Excellent attention to detail and accuracy.
• Comfortable monitoring dashboards and working with technology.
• Able to recognize trends, discrepancies, and potential issues.
• Strong organizational and time-management skills.
• Ability to analyze information and make logical decisions.
• Comfortable managing multiple priorities in a fast-paced environment.
• Takes ownership and follows through.
• Experience in scheduling, healthcare, staffing, logistics, customer service, or operations is a plus.

Responsibilities

• Coordinate and optimize caregiver schedules and client services.
• Monitor the Sensi(The Guardian) dashboard to identify missed check-ins, scheduling concerns, service gaps, and other issues requiring attention.
• Troubleshoot call-offs, coverage gaps, scheduling conflicts, and system alerts.
• Identify problems, determine root causes, and implement solutions.
• Monitor client and caregiver activity to ensure services are being delivered as scheduled.
• Maintain accurate client, caregiver, and scheduling information.
• Use scheduling software, Sensi, Google Workspace, and other technology.
• Identify process inefficiencies and recommend improvements.
• Ensure documentation and scheduling practices meet company and compliance standards.
• Collaborate with clients, caregivers, HR, Recruitment, and Operations.

Skills

Technical mindset

Attention to detail

Dashboard monitoring

Trend analysis

Time management

Analytical thinking

Prioritization

Ownership

Scheduling experience

Healthcare knowledge

Logistics

Customer service

Operations

Tools

Sensi

Google Workspace

Job description

Be the Difference and change lives: Seeking a Proactive Scheduling Care Coordinator with a Critical Mindset & Problem-Solving Drives!

Scheduling Care Coordinator

Be the Problem-Solver Behind Exceptional Care

Comfort Keepers is looking for atech-savvy, analytical, and detail-oriented Scheduling Care Coordinator who enjoys solving problems, monitoring systems, and keeping operations running smoothly.

If you're the person who naturally notices what others miss, enjoys troubleshooting, and looks for a better way to do things, this could be the role for you!

What You'll Do

• Coordinate and optimize caregiver schedules and client services.
• Monitor the Sensi(The Guardian) dashboard to identify missed check-ins, scheduling concerns, service gaps, and other issues requiring attention.
• Troubleshoot call-offs, coverage gaps, scheduling conflicts, and system alerts.
• Identify problems, determine root causes, and implement solutions.
• Monitor client and caregiver activity to ensure services are being delivered as scheduled.
• Maintain accurate client, caregiver, and scheduling information.
• Use scheduling software, Sensi, Google Workspace, and other technology.
• Identify process inefficiencies and recommend improvements.
• Ensure documentation and scheduling practices meet company and compliance standards.
• Collaborate with clients, caregivers, HR, Recruitment, and Operations.

What We're Looking For

• Strong technical and problem-solving mindset
• Excellent attention to detail and accuracy
• Comfortable monitoring dashboards and working with technology
• Able to recognize trends, discrepancies, and potential issues
• Strong organizational and time-management skills
• Ability to analyze information and make logical decisions
• Comfortable managing multiple priorities in a fast-paced environment
• Takes ownership and follows through
• Experience in scheduling, healthcare, staffing, logistics, customer service, or operations is a plus

Why Join Comfort Keepers?

• Meaningful work that directly impacts clients and families
• Collaborative team environment
• Opportunities for professional growth
• A workplace that values technology, innovation, accountability, and continuous improvement

If you love technology, monitoring systems, solving problems, and making operations run better, we want to meet you!

Comfort Keepers is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.