Care Scheduling & Client Services Lead

visitingangelsofjenkintown; Jenkintown (PA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

PTO

401K

Life Insurance

Quarterly bonus

Health insurance

On-call pay

Job summary

Visiting Angels in Jenkintown, PA seeks a Client Services Scheduling Manager to lead a team that designs and implements care schedules for senior clients. You will oversee scheduling coordinators, assign caregivers, and ensure timely, client-focused service across home care engagements.

You will collaborate with the Wellness Team to align plans of care, participate in client meetings, and drive service excellence while maintaining strong relationships with clients and referral sources.

Qualifications

• Associate Degree in a healthcare-related field and two years of supervisory experience in Senior homecare is preferred
• Proficiency with Microsoft Office applications, scheduling systems, and other healthcare industry-related software
• Excellent communication skills and professionalism at all times
• Detail-oriented team player
• Ability to multitask, work under pressure and problem solve
• Strong commitment to client service excellence and ability to generate goodwill for Visiting Angels with staff, clients, their families, and referral sources
• Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations
• Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.

Responsibilities

• Assist Senior Manager and Director in managing a team of Scheduling Managers and Coordinators
• Point person on all Client Related issues for cases under you and your team
• Participate in initial and ongoing client and caregiver meetings
• Staff cases matched by clients' needs, caregivers' skills, experience, availability, and personality
• Schedule, participate, and document home visits, collecting client feedback on caregiver performance of duties. Address problems, as required
• Collaborate with Wellness Team Supervisor to review Plan of Care in accordance with client needs and wishes; support facilitation of updates as warranted
• Evaluate client and employee satisfaction to effectively resolve complaints and incidents
• Recognize and reward good job performance and promote caregiver recognition
• Escalate disciplinary action to the Senior Client Services Manager
• Maintain positive relationships with clients and referral sources
• Perform on-call evening and weekend duties, as directed
• Perform other functions as deemed appropriate by the management team

Skills

Excellent communication

Detail-oriented

Multitask

Team leadership

Problem solving

Education

Associate Degree in healthcare

Tools

Microsoft Office

Scheduling systems

Healthcare software

Job description

Visiting Angels in Jenkintown, PA seeks a Client Services Scheduling Manager to lead a team that designs and implements care schedules for senior clients. You will oversee scheduling coordinators, assign caregivers, and ensure timely, client-focused service across home care engagements.

You will collaborate with the Wellness Team to align plans of care, participate in client meetings, and drive service excellence while maintaining strong relationships with clients and referral sources.