Care Scheduling Specialist

Senior Helpers; Ephrata (Lancaster County); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Bi-weekly bonuses

401(k) matching

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Senior Helpers in Lancaster County, PA is seeking a Scheduling Coordinator to coordinate caregiver schedules and ensure clients receive dependable care. The role serves as a crucial link between clients, caregivers, and the office team, requiring strong communication, organization, and problem-solving in a fast-paced setting.

You will manage schedules, assign caregivers based on client needs, respond to scheduling changes, and help maintain continuity of care while collaborating with the

Qualifications

• Customer-service experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to multitask in a fast-paced environment.
• Excellent problem-solving and follow-up skills.
• Ability to work independently and as part of a team.
• Comfortable learning and using computer software.
• Proficiency with Microsoft Word, Excel, Outlook and Internet.

Responsibilities

• Maintain the Company schedule at least three days in advance, identifying open shifts and potential staffing issues before they become urgent.
• Assign caregivers based on client needs, availability, qualifications, and preferences.
• Respond to caregiver call-outs, open shifts, tardiness, and other scheduling changes.
• Help find coverage and maintain continuity of care.
• Communicate schedule changes with clients, families, and caregivers.
• Respond to client and caregiver questions and concerns.
• Maintain accurate scheduling and attendance records.
• Assist with monitoring overtime, caregiver utilization, and schedule efficiency.
• Work with the Scheduling Manager and Care Team to resolve staffing and scheduling challenges.
• Participate in the on‑call rotation as assigned.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Attention to detail

Multitasking

Problem-solving

Independent work

Team collaboration

Fast-paced environment

Tools

Microsoft Word

Excel

Outlook

Internet

Job description

Senior Helpers in Lancaster County, PA is seeking a Scheduling Coordinator to coordinate caregiver schedules and ensure clients receive dependable care. The role serves as a crucial link between clients, caregivers, and the office team, requiring strong communication, organization, and problem-solving in a fast-paced setting.

You will manage schedules, assign caregivers based on client needs, respond to scheduling changes, and help maintain continuity of care while collaborating with the