Client Services Director — Hospitality & Care Ops Leader

visitingangelsofjenkintown; Jenkintown (PA); On-site; USD 120,000 - 180,000; Full time

Job summary

Visiting Angels in Jenkintown, PA is seeking a Client Services Director to lead people, solve complex challenges, and create lasting impact for seniors and families.

You will oversee operations, client experience, and caregiver coordination, building a high-performing team in a fast-moving, high-touch service environment. This role rewards strategic leadership with a strong emphasis on culture, compliance, and growth.

Qualifications

• Bachelor's degree preferred.
• 10+ years of leadership in service operations.
• Experience managing managers.
• Experience in healthcare, hospitality, or senior living.
• Excellent communication and relationship-building.

Responsibilities

• Provide leadership to the office team, including Operations, Wellness, and HR with Marketing as a dotted-line function.
• Develop and mentor leaders and team members across the organization.
• Build a collaborative, accountable, and solutions-focused culture.
• Lead with a Client First mindset and monitor client/caregiver satisfaction.

Skills

People leadership

Operations leadership

Healthcare/hospitality

Stakeholder management

Education

Bachelor's degree preferred

Tools

Microsoft Office

Scheduling systems

CRM systems

Job description

Visiting Angels in Jenkintown, PA is seeking a Client Services Director to lead people, solve complex challenges, and create lasting impact for seniors and families.

You will oversee operations, client experience, and caregiver coordination, building a high-performing team in a fast-moving, high-touch service environment. This role rewards strategic leadership with a strong emphasis on culture, compliance, and growth.