Care Scheduler & On-Call Coordinator

BrightStar Care; Sugar Land (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Paid time off

401K plan

Job summary

BrightStar Care of Sugar Land, TX is seeking an experienced Client Care Coordinator to schedule field staff and ensure a Higher Standard of Care for clients.

The role involves coordinating assignments, assisting clients and staff, answering calls, and handling intake of new clients while upholding HIPAA and quality service. Prior CNA/HHA experience is a plus; we offer competitive pay and benefits.

Qualifications

• 2+ years of scheduling/staffing and training experience within home care or health care is highly preferred.
• 2+ years CNA/HHA experience preferred.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Strong oratory and written communication skills.
• Ability to provide superior customer service, problem-solve, and tactfully handle difficult situations.
• Positive “can do” attitude.
• Must be willing to accept evening and/or weekend on-call work.
• Knowledge of HIPAA and healthcare office regulations.

Responsibilities

• Schedules field staff for skilled nursing visits.
• Assists clients and field staff with issues.
• Answers incoming calls.
• Assists with the intake of new clients and informs potential clients of services.
• Check client benefits and track authorizations.
• Monitors and maintains daily time reports for payroll processing.
• Shares on-call phone for evenings and weekends, managing problems, emergencies and staffing call outs.

Skills

Scheduling

Intake coordination

Care coordination

Customer service

Communication

Evening/weekend on-call

Education

CNA/HHA experience

2+ years scheduling experience

Tools

Microsoft Office

Job description

BrightStar Care of Sugar Land, TX is seeking an experienced Client Care Coordinator to schedule field staff and ensure a Higher Standard of Care for clients.

The role involves coordinating assignments, assisting clients and staff, answering calls, and handling intake of new clients while upholding HIPAA and quality service. Prior CNA/HHA experience is a plus; we offer competitive pay and benefits.