Care Referrals Specialist: Access & Scheduling

Optum; Searchlight Township (NV); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group in Las Vegas, NV is seeking a Referral Navigator to process referrals from Primary Care Providers for specialist care and to manage scheduling with internal and external providers. The role involves confirming documents, faxing, scanning, and copious phone calls.

The position is primarily a sedentary desk job with >90% computer time, Monday–Friday 8:00 am–5:00 pm. Benefits include PTO, healthcare, 401(k), education reimbursement, and more.

Qualifications

• High School Diploma or GED required.
• CPR certification or able to obtain within 30 days.
• 2+ years of experience in a health-related field.
• 2+ years of experience with EMR and/or practice management software.

Responsibilities

• Build new referrals from network providers.
• Review documents to ensure completeness.
• Request missing information or send back for clarification.
• Cancel referrals not meeting criteria or deadlines; forward to MD review if needed.
• Accept referrals and determine outsourcing/overflow needs.
• Sedentary desk work with heavy computer usage and phone calls.

Skills

Excellent communication

Bilingual English/Spanish

Phone etiquette

EMR software experience

Education

High School Diploma/GED

CPR certification

Tools

EMR software

Practice Management Software

Job description

UnitedHealth Group in Las Vegas, NV is seeking a Referral Navigator to process referrals from Primary Care Providers for specialist care and to manage scheduling with internal and external providers. The role involves confirming documents, faxing, scanning, and copious phone calls.

The position is primarily a sedentary desk job with >90% computer time, Monday–Friday 8:00 am–5:00 pm. Benefits include PTO, healthcare, 401(k), education reimbursement, and more.