Care Partnerships Specialist (TX) | Grow Referrals

Thriveworks; Texas; Hybrid; USD 60,000 - 78,000; Full time

Benefits offered by this job

Healthcare coverage (medical, dental,

401K with employer match

Paid time off & holidays

Professional development & advancement

Job summary

Thriveworks is seeking a Care Partnerships Associate based in Texas to expand behavioral healthcare access by building relationships with hospitals, clinics, and referral partners across states.

In this externally facing role you will manage partnerships from outreach through growth, use data to prioritize opportunities, and collaborate with Growth, Marketing, Analytics, and Clinical Operations to drive measurable referral growth.

Qualifications

• 2–5 years in business development, healthcare outreach, sales, account management, provider relations, or related field.
• Strong communication, relationship-building, and problem-solving skills.
• Comfort with outbound outreach and developing new relationships.
• Ability to manage multiple accounts and prioritize opportunities independently.
• Experience using data and performance metrics to drive decisions.
• CRM experience; Salesforce strongly preferred.

Responsibilities

• Grow Referral Partnerships.
• Manage a portfolio of healthcare partners and referral sources to increase referrals and new client visits.
• Develop strategies to grow existing partnerships and build new referral relationships.
• Identify high-potential providers, practices, specialties, and healthcare organizations within assigned markets.
• Use referral and account data to prioritize outreach, identify opportunities, and re-engage declining or inactive partners.
• Build Healthcare Relationships.
• Develop relationships with physicians, APPs, practice managers, referral coordinators, care managers, social workers, and other healthcare stakeholders.
• Conduct proactive outreach by phone, email, virtual meetings, and in person when appropriate.
• Educate partners on Thriveworks services, referral pathways, availability, locations, specialties, and accepted insurance.
• Serve as a trusted point of contact and build relationships across multiple levels of strategic accounts.
• Improve the Referral Experience.
• Help partners navigate the Thriveworks referral process and remove barriers to patient access.
• Promote adoption of referral tools, including the Patient Referral Dashboard.
• Identify recurring partner needs and collaborate internally to improve the referral experience.
• Maintain strong follow-through on partner commitments, meetings, and growth opportunities.
• Develop Your Territory.
• Research healthcare markets and identify new partnership opportunities.
• Build relationships with health systems, physician groups, primary care, OB/GYN, specialty practices, urgent care, and other referral sources.
• Prioritize accounts based on referral potential, performance, and strategic value.
• Maintain accurate account and activity information in Salesforce.
• Use CRM, dashboards, and referral data to evaluate performance and prioritize opportunities.
• Partner with Growth, Marketing, Clinical Operations, Analytics, Patient Access, Billing, and other teams to address partner needs and support growth.

Skills

Business development

Healthcare outreach

Sales

Account management

Provider relations

Data-driven

Education

Bachelor's degree in Business, Healthcare, Marketing, Communications, or related field

Tools

Salesforce

Job description

Thriveworks is seeking a Care Partnerships Associate based in Texas to expand behavioral healthcare access by building relationships with hospitals, clinics, and referral partners across states.

In this externally facing role you will manage partnerships from outreach through growth, use data to prioritize opportunities, and collaborate with Growth, Marketing, Analytics, and Clinical Operations to drive measurable referral growth.