Care Partner

Just Better Care; Rosedale (MD); On-site; USD 42,000 - 49,000; Part time

Benefits offered by this job

Equal opportunity employer

Job summary

Just Better Care Gippsland is seeking a Care Partner to manage a caseload of participants, develop, deliver and review personalised care plans, and collaborate with families and the wider care team.

You will work mainly with Support at Home participants, with opportunities across NDIS and TAC as experience grows, supported by an experienced Clinical Team Leader and a collaborative office-based team.

Qualifications

• Experience in case management, care coordination or a similar role.
• Strong understanding of person-centred, consumer-directed care.
• Excellent written, verbal and interpersonal skills, and experience working in a multi-disciplinary team.
• Digital confidence with participant management systems.
• Strong organisation and time management to balance a varied caseload.
• Openness to constructive feedback and commitment to continuous improvement.
• Current First Aid Certificate (within the last 3 years) and CPR Certificate (within the last 12 months).
• Australian Citizen or Permanent Resident.
• Current Australian driver's licence.
• Qualification in Individual Support (Ageing), Aged Care, Disability, Community Services or Nursing.
• Experience with Support at Home, NDIS and/or TAC guidelines.
• Experience with AlayaCare or a similar system.

Responsibilities

• Complete non-clinical care planning that captures each participant's needs, goals, preferences and existing supports.
• Develop and review care plans in partnership with participants and their representatives, in line with program guidelines.
• Coordinate care teams and external providers so services are safe, on schedule and within scope.
• Monitor changing needs and emerging risks, escalating clinical concerns to the Clinical Team Leader.
• Keep accurate records and track participant budgets in AlayaCare.
• Build relationships with GPs, allied health, hospitals and community providers across Gippsland.
• Help participants understand their rights, navigate the system and give feedback.
• Contribute to continuous improvement and uphold quality, WHS and compliance standards.

Skills

Case management

Care coordination

Communication skills

Digital systems

Time management

Adaptability/continuous improvement

NDIS guidelines

Aged care knowledge

Education

First Aid Certificate

CPR Certificate

Qualification in Individual Support (Aging) / Aged Care / Disability / Nursing

Australian Citizen or Permanent Resident

Tools

AlayaCare

Job description

Rosedale, Gippsland VIC | Full-time or part-time (minimum 3 days per week) | Reports to: Clinical Team Leader

Love building relationships and coordinating great care? Join a values-driven local team helping older Victorians, people living with disability and TAC-funded participants live well at home.

About us

Just Better Care Gippsland is a locally owned franchise of the national Just Better Care network. Based in Rosedale, we deliver in-home support across Gippsland under Support at Home, the NDIS and the TAC. We're known for quality care, strong clinical governance and person-centred, consumer-directed support.

The role

As a Care Partner, you'll be the trusted point of contact for a caseload of participants, working with them, their families and the wider care team to develop, deliver and review individualised care plans. You'll work mainly with Support at Home participants, with opportunities across NDIS and TAC as your experience grows. You'll be backed by an experienced Clinical Team Leader, fellow Care Partners and an office-based team.

What you'll do

• Complete non-clinical care planning that captures each participant's needs, goals, preferences and existing supports
• Develop and review care plans in partnership with participants and their representatives, in line with program guidelines
• Coordinate care teams and external providers so services are safe, on schedule and within scope
• Monitor changing needs and emerging risks, escalating clinical concerns to the Clinical Team Leader
• Keep accurate records and track participant budgets in AlayaCare
• Build relationships with GPs, allied health, hospitals and community providers across Gippsland
• Help participants understand their rights, navigate the system and give feedback
• Contribute to continuous improvement and uphold quality, WHS and compliance standards

About you

• Experience in case management, care coordination or a similar role
• Strong understanding of person-centred, consumer-directed care
• Excellent written, verbal and interpersonal skills, and experience working in a multi-disciplinary team
• Digital confidence with participant management systems
• Strong organisation and time management to balance a varied caseload
• Openness to constructive feedback and commitment to continuous improvement
• Current First Aid Certificate (within the last 3 years) and CPR Certificate (within the last 12 months)
• Australian Citizen or Permanent Resident
• Current Australian driver's licence
• Qualification in Individual Support (Ageing), Aged Care, Disability, Community Services or Nursing
• Experience with Support at Home, NDIS and/or TAC guidelines
• Experience with AlayaCare or a similar system
• Meaningful work in your local community
• Variety across aged care and disability programs
• A stable, supportive office-based team with strong leadership
• Modern systems and a workplace that invests in doing things properly
• Salary commensurate with experience, plus superannuation

Just Better Care Gippsland is an equal opportunity employer. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people, people living with disability, LGBTIQ+ people, and culturally and linguistically diverse communities.