Home Services Officer

UnitingCare Queensland; Mackay (ID); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Salary packaging

Not for Profit benefits

Penalties & allowances

Job summary

UnitingCare Queensland's BlueCare Mackay Homefield Aged Care Facility is seeking a Home Services Officer to help create a clean, welcoming home for residents, delivering meals, cleaning, laundry and daily hospitality services.

This casual role offers shifts across mornings and afternoons, requires food safety and infection control awareness, and adherence to probity checks. You will join a supportive team focused on respectful, person‑centred care and community values.

Qualifications

• Experience in hospitality, food services, cleaning, laundry or a similar role.
• Customer-focused approach with a commitment to quality service.
• Understanding of food safety, infection control and cleaning practices.
• Confidence to satisfy probity checks required by legislation or policies.
• NDIS Workers Screening Clearance or willingness to obtain.

Responsibilities

• Assisting with meal preparation, meal service and dining room support.
• Cleaning resident rooms and shared areas to a high standard.
• Providing laundry services, including caring for resident clothing and linen.
• Supporting residents with warm, respectful and person-centred service.
• Following food safety, infection control and hygiene practices.
• Working as part of the hospitality team to deliver quality daily services.

Skills

Hospitality

Cleaning

Laundry

Food service

Customer service

Infection control

NDIS Screening

Job description

As an integral part of our big-hearted team, you will be encouraged to grow and feel empowered to make a difference in the lives of others.

Home Services Officer (All-Rounder) | BlueCare | Mackay Homefield Aged Care Facility

• Employment Term: Casual Opportunity Available
• Roster: Please clearly state your availability for shifts on your application questionnaire. Morning shifts can start as early as 6am. Afternoon shifts can finish as late as 8pm.
• Location: Mackay Aged Care Facility
• Remuneration: $30.05 p/hr ($37.56 p/hr casual) + Super + Not for Profit Salary Packaging + Penalties & Allowances
• Enjoy a variety of shifts available across Kitchen Hand, Cleaning and Laundry services

Make a meaningful difference with BlueCare

We’re looking for someone who wants to build meaningful relationships and make a difference in the lives of others - through small moments that leave big impacts.

About The Role

As a Home Services Officer, you'll help create a clean, welcoming and comfortable environment for residents in our aged care home, supporting their wellbeing and quality of life through activities that include:

• Assisting with meal preparation, meal service and dining room support
• Cleaning resident rooms and shared areas to a high standard
• Providing laundry services, including caring for resident clothing and linen
• Supporting residents with warm, respectful and person-centred service
• Following food safety, infection control and hygiene practices
• Working as part of the hospitality team to deliver quality daily services

Role Requirements

• Experience in hospitality, food services, cleaning, laundry or a similar role
• A customer-focused approach with a commitment to providing quality service
• Understanding of food safety, infection control and cleaning practices
• Confidence to satisfy the relevant probity checks required by legislation or policies
• NDIS Workers Screening Clearance or willingness to obtain

We warmly encourage applications from First Nations peoples, people from culturally and linguistically diverse backgrounds, people living with disability, and people of all genders and identities.

Employee Benefits

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunitieswith one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

BlueCare is proudly part of the UnitingCare Family, we’d love you to be too

Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

• Provide welcoming, safe & nurturing services for children
• Implement measures to prevent child abuse and neglect within our services
• Appropriately and immediately address child abuse and neglect if it does occur
• Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple–everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.For additional support and to meet our RAP Team, email [e-mail]

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.