Care Operations Manager - Bonus Eligible

home-helpers-careers; Meridian (ID); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Training & development

Bonus based on performance

Job summary

Home Helpers is seeking an outgoing Care Logistics Manager to serve as the primary point of contact for caregivers and clients. This role will support growth across our Pocatello and Idaho Falls service areas, coordinating schedules and ensuring care plans are followed.

You will manage high volumes of calls, maintain reports, and ensure HIPAA compliance while using a modern approach to delivering high-quality care.

Qualifications

• High school diploma or GED; or 1–2 years’ related experience and/or training; or equivalent combination of education and experience
• Proficiency with Microsoft Suite and/or Google Suite and scheduling software
• Working knowledge of basic medical terminology

Responsibilities

• Understand and adhere to established Home Helpers care policies and procedures
• Schedule client appointments/visits according to Service Plan/Care Plans and staff availability
• Enter scheduling data, create and release weekly schedule for all assigned Caregivers (including call-outs, vacation coverage, etc.)
• Maintain call-in, retention and staff and client statistic reports
• Adhere to all HIPAA regulations
• Ability to manage a high volume of incoming calls, while placing several outgoing calls to staff open client shifts, on a timely basis.

Skills

Communication

Microsoft Office

Google Workspace

Scheduling software

Medical terminology

Education

High school diploma or GED

Tools

Scheduling software

Job description

Home Helpers is seeking an outgoing Care Logistics Manager to serve as the primary point of contact for caregivers and clients. This role will support growth across our Pocatello and Idaho Falls service areas, coordinating schedules and ensuring care plans are followed.

You will manage high volumes of calls, maintain reports, and ensure HIPAA compliance while using a modern approach to delivering high-quality care.