Care Logistics Manager

Home Helpers of AR; Pocatello (ID); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Bonus based on performance

Job summary

Home Helpers is seeking a Care Logistics Manager in Pocatello/Idaho Falls to serve as the primary contact for caregivers and clients. This on-site role supports growth across our service areas.

The ideal candidate will handle scheduling, data entry, and report generation while adhering to HIPAA and company policies. Excellent communication and multitasking abilities are essential for success.

Qualifications

• HS diploma or GED or 1–2 years related experience.
• Proficiency with Microsoft Suite or Google Suite and scheduling software.
• Working knowledge of basic medical terminology.

Responsibilities

• Understand and adhere to Home Helpers care policies and procedures.
• Schedule client appointments/visits per Service Plans and staff availability.
• Enter scheduling data and create weekly caregiver schedules including call-outs and vacations.
• Maintain call-in, retention, and staff/client statistic reports.
• Adhere to HIPAA regulations.
• Manage high volume of incoming calls and place outgoing calls for shifts.

Skills

Communication

Organization

Attention to detail

Multitasking

Reliability

Education

High school diploma or GED

Tools

Microsoft Suite

Google Suite

Scheduling software

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• Bonus based on performance

Home Helpers is looking to hire an outgoing individual as our Care Logistics Manager to accommodate growth in our company. This position will be the primary point of contact for our caregivers and our clients. This position will serve our Pocatello and Idaho Falls service areas.

This role is instrumental in the success of our company and we are committed to using a modern approach while providing the highest quality of care services in the communities we serve.
Bonus Opportunities Available!

Job Duties include but are not limited to:

• Understand and adhere to established Home Helpers care policies and procedures
• Schedule client appointments/visits according to Service Plan/Care Plans and staff availability
• Enter scheduling data, create and release weekly schedule for all assigned Caregivers (including call-outs, vacation coverage, etc.)
• Maintain call-in, retention and staff and client statistic reports
• Adhere to all HIPAA regulations
• Ability to manage a high volume of incoming calls, while placing several outgoing calls to staff open client shifts, on a timely basis.

EDUCATION/EXPERIENCE

• High school diploma or general education degree (GED); or one (1) to two (2) years’ related experience and/or training; or equivalent combination of education and experience
• Proficiency with Microsoft Suite and or Google Suite and scheduling software
• Working knowledge of basic medical terminology

Ideal Candidate:

• Must possess an extreme sense of urgency, be dependent and reliable.
• Demonstrates competency, organization, attention to detail, flexibility and cooperation in performing all job responsibilities.Must be able to multi-task in a fast-paced office environment.
• Must have excellent written and oral communication skills in person, on the phone, text and email.
• Have a current DL with auto insurance