Care Logistics Manager

home-helpers-careers; Coeur d'Alene (ID); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Training & development

Bonus based on performance

Job summary

Home Helpers is seeking a proactive Care Logistics Manager to serve as the primary contact for caregivers and clients in our Pocatello and Idaho Falls service areas. You will drive scheduling, data entry, and reporting to support growth and quality of care.

The ideal candidate demonstrates urgency, reliability, organizational skills, and excellent written/verbal communication across phone, text, and email while handling multiple tasks in a fast-paced office.

Qualifications

• High school diploma or GED or 1–2 years related experience.
• Proficiency with Microsoft Suite and/or Google Suite and scheduling software.
• Working knowledge of basic medical terminology.

Responsibilities

• Understand and adhere to Home Helpers care policies and procedures.
• Schedule client appointments/visits according to Service/Care Plans and staff availability.
• Enter scheduling data and create weekly caregiver schedules, including call-outs and vacation coverage.
• Maintain call-in, retention and staffing/client statistic reports.
• Adhere to HIPAA regulations.
• Manage high volume of incoming calls while placing outgoing calls to staff for open shifts.

Skills

Scheduling

Customer service

Communication

HIPAA compliance

Multitasking

Education

HS diploma or GED

1–2 years related experience

Tools

Microsoft Suite

Google Suite

Scheduling software

Job description

Benefits:

• Paid time off
• Training & development
• Bonus based on performance

Home Helpers is looking to hire an outgoing individual as our Care Logistics Manager to accommodate growth in our company. This position will be the primary point of contact for our caregivers and our clients. This position will serve our Pocatello and Idaho Falls service areas. This role is instrumental in the success of our company and we are committed to using a modern approach while providing the highest quality of care services in the communities we serve.
Bonus Opportunities Available!

Job Duties include but are not limited to:

• Understand and adhere to established Home Helpers care policies and procedures
• Schedule client appointments/visits according to Service Plan/Care Plans and staff availability
• Enter scheduling data, create and release weekly schedule for all assigned Caregivers (including call-outs, vacation coverage, etc.)
• Maintain call-in, retention and staff and client statistic reports
• Adhere to all HIPAA regulations
• Ability to manage a high volume of incoming calls, while placing several outgoing calls to staff open client shifts, on a timely basis.

EDUCATION/EXPERIENCE

• High school diploma or general education degree (GED); or one (1) to two (2) years’ related experience and/or training; or equivalent combination of education and experience
• Proficiency with Microsoft Suite and or Google Suite and scheduling software
• Working knowledge of basic medical terminology

Ideal Candidate:

• Must possess an extreme sense of urgency, be dependable and reliable.
• Demonstrates competency, organization, attention to detail, flexibility and cooperation in performing all job responsibilities.
• Must be able to multi-task in a fast-paced office environment.
• Must have excellent written and oral communication skills in person, on the phone, text and email.
• Have a current DL with auto insurance