Care Operations Leader — Recruit, Schedule & Grow Care Teams

Griswold Home Care for North Dallas, Garland & Rockwall; Chantilly (VA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) plan

Mileage reimbursement

Job summary

Griswold Home Care in Northern Virginia West, based in Chantilly, VA, seeks a full-time Care Operations Manager to lead caregiver recruitment, scheduling, and day-to-day care coordination from our office.

You will cultivate strong relationships with caregivers, support operations alongside the Owner and RN, and contribute to community outreach as the role grows, with opportunities to expand responsibilities over time.

Qualifications

• Prior experience in home care, health care, social services, senior services, or a related field strongly preferred.
• Experience in employee recruiting, interviewing, scheduling, or staff coordination.
• Exceptional interpersonal and communication skills, with an ability to build rapport across a diverse workforce.
• Strong organizational skills, attention to detail, and a commitment to following established processes.
• Sound judgment, resourcefulness, and the ability to manage competing priorities.
• A proactive, solutions-oriented approach and comfort working independently.
• Proficiency with MS Word, Excel, and Outlook; experience with applicant tracking or scheduling systems preferred.
• An interest in community involvement and relationship-building, with a willingness to develop these skills over time.

Responsibilities

• Develop and maintain a proactive pipeline of qualified caregiver candidates through online recruitment platforms, professional networks, community organizations, career fairs, and other outreach activities.
• Conduct telephone screenings and in-person interviews, communicating what distinguishes Griswold as both a home care provider and an employer.
• Coordinate background checks, reference checks, onboarding, and completion of required employment documentation.
• Maintain accurate caregiver personnel records and support compliance with applicable employment and regulatory requirements.
• Build and sustain strong relationships with caregivers, ensuring they feel respected, supported, and appreciated.
• Promote caregiver engagement and retention through proactive communication, recognition, and effective resolution of concerns.
• Coordinate caregiver schedules and assignments to support continuity of care and meet client needs.
• Respond promptly to scheduling changes, unexpected absences, and other staffing challenges.
• Serve as the primary point of contact for caregivers, providing guidance and support on operational matters.
• Exercise sound judgment and independent problem-solving in addressing day-to-day caregiver and scheduling concerns.
• Collaborate closely with the Owner and RN to maintain high standards of care and client satisfaction.
• Because our caregivers serve clients around the clock, this position includes responsibility for after-hours phone availability, including evenings, weekends, and holidays.
• Caregivers may occasionally need assistance with urgent scheduling or other time-sensitive matters outside regular office hours.
• Most after-hours communications are routine in nature and do not require immediate attention. Backup coverage is arranged for approved time off and other agreed-upon periods of unavailability.
• As experience and familiarity with agency operations grow, participate in selected community outreach, professional networking, and local visibility activities.
• Build relationships with community organizations and referral partners over time, with guidance and support from the Owner.
• Contribute ideas for strengthening Griswold's community presence and supporting both client referrals and caregiver recruitment.
• Assist with occasional marketing or social media initiatives as interests, strengths, and operational priorities allow.

Skills

Home care exp

Recruiting

Scheduling

Communication

Organizational skills

Independent work

MS Office

ATS familiarity

Community outreach

Relationship-building

Tools

MS Word

Excel

Outlook

Job description

Griswold Home Care in Northern Virginia West, based in Chantilly, VA, seeks a full-time Care Operations Manager to lead caregiver recruitment, scheduling, and day-to-day care coordination from our office.

You will cultivate strong relationships with caregivers, support operations alongside the Owner and RN, and contribute to community outreach as the role grows, with opportunities to expand responsibilities over time.