Senior Home Care Coordinator/Recruiter/Scheduler

UNKNOWN; Durham (NC); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Weekly paydays

Competitive compensation

Paid Time Off (PTO)

Flexible Schedule

Overtime pay

Health & dental insurance

Opportunities for ongoing training and

Job summary

Griswold Home Care in Durham, NC, is seeking a Senior Home Care Coordinator/Recruiter/Scheduler to recruit, screen, and schedule caregivers, coordinating client care with compassion and precision.

The role emphasizes building a robust caregiver pipeline, onboarding new hires, and maintaining accurate scheduling while adapting to last-minute changes and client needs. You will be a primary point of contact for families and caregivers, ensuring service quality.

Qualifications

• 1-2 years in home care, healthcare staffing, scheduling, or similar role.
• High school diploma or equivalent; associate/bachelor's preferred.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Experience with scheduling software (ClearCare, WellSky) is a plus.

Responsibilities

• Source, screen, and interview qualified caregivers (CNAs, HHAs, companions).
• Conduct background checks and verify credentials per state requirements.
• Onboard, train, and orient new hires.
• Develop and maintain caregiver pipelines to meet staffing needs.
• Assign caregivers to clients based on skills and availability.
• Maintain scheduling system and handle last-minute changes.
• Support payroll and billing by verifying caregiver hours.

Skills

Strong organizational skills

Excellent communication

Attention to detail

Multitasking

People skills

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

ClearCare

WellSky

Job description

Job Summary

The Senior Home Care Coordinator/Recruiter/Scheduler plays a crucial role in ensuring smooth operations by managing caregiver recruitment, scheduling, and coordination of client care services. This position requires strong organizational skills, attention to detail, and a passion for supporting seniors and caregivers alike.

Benefits

• Weekly paydays
• Competitive compensation
• Paid Time Off (PTO)
• Flexible Schedule
• Over time pay
• Health & dental insurance
• Opportunities for ongoing training and development

Care Coordinator Can earn Pay

• Up to $21 - $23 per hour (based upon experience)

Job Title: Senior Home Care Coordinator/Recruiter/Scheduler

Job Type: Full-Time / Part-Time

Key Responsibilities

Recruitment & Hiring

• Source, screen, and interview qualified caregivers (CNAs, HHAs, and companions).
• Conduct background checks, verify credentials, and ensure compliance with company and state requirements.
• Facilitate onboarding, training, and orientation for new hires.
• Develop and maintain a pipeline of caregivers to meet staffing needs.

Scheduling & Coordination

• Assign caregivers to clients based on skills, availability, and client preferences.
• Maintain and update the scheduling system to ensure adequate coverage.
• Handle last-minute schedule changes, call-offs, and replacements promptly.
• Communicate schedule updates to caregivers and clients efficiently.

Client & Caregiver Support

• Serve as a primary point of contact for caregivers regarding work schedules and client needs.
• Maintain strong relationships with clients and families, addressing concerns and adjusting care plans as needed.
• Monitor caregiver performance and provide feedback to improve service quality.
• Assist in resolving conflicts between clients and caregivers professionally.

Administrative & Compliance

• Maintain accurate employee and client records.
• Ensure all caregivers meet training and compliance requirements.
• Assist with payroll and billing by verifying caregiver hours and attendance.
• Support the office team with other administrative duties as needed.

Qualifications & Requirements

• Experience: At least 1-2 years in home care, healthcare staffing, scheduling, or a similar role.
• Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Skills:
• - Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in scheduling software (e.g., ClearCare, WellSky, or similar).
• Ability to multitask in a fast-paced environment.
• Knowledge of home care regulations and best practices is a plus.

About Griswold Home Care

• Established in 1982, Griswold is the oldest non-medical home care franchise in the U.S.
• Operates in over 170 locations across 30 states, serving over 100,000 families
• Values: Compassion, care, and quality service to help clients remain in the homes they love
• Jean Griswold Scholarship Foundation to support education in care-related fields
• Offers above-average pay, employee appreciation programs, and opportunities for growth