Health Care Operations - Intake, Scheduling, and Client Relations Manager + Bonuses

Caring for Portland, LLC; Redmond (OR); Vor Ort; USD 52.000 - 78.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Dental Insurance

Vision Insurance

Life Insurance

Employee Assistance Program

Health Insurance Premium Coverage 100%

401(k) with Employer Match

Professional Development

Training & Orientation Week

Zusammenfassung

Caring for Others is seeking a branch operations and care coordination professional in Redmond, OR. You will be the central hub for client communication, scheduling, and ensuring high-quality, compliant services across home-based care.

You will develop care plans, conduct assessments, manage authorizations, and support staffing to maintain consistent coverage. A proactive, organized, and customer-focused approach is essential as you lead caregiver training and ensure branch licensing remains up

Qualifikationen

• Experience in home care, healthcare coordination, or a client-facing service role preferred.
• Strong organization and meticulous record-keeping.

Aufgaben

• Serve as the central hub for client communications and branch operations.
• Coordinate care services for timely, compliant delivery to clients at home or by phone.
• Develop service plans and conduct initial and ongoing client assessments.
• Manage authorizations and support billing accuracy.
• Assist staffing to minimize overtime and ensure coverage.
• Maintain branch compliance and licensing documentation.
• Lead caregiver training and prepare intake materials.

Kenntnisse

Home care

Care coordination

HIPAA compliance

Customer service

Scheduling software

Team collaboration

Documentation

Tools

Scheduling software

Jobbeschreibung

Description

IMPACT - Be the hub that keeps the functions and standards of care connected, compliant, high performing, and thriving.

You'll be the central point for care coordination, compliance, scheduling, Client communication, and Branch operations. By connecting Clients, families, Caregivers, and partners, you'll make sure every person in our care receives consistent, high-quality support.

WHO WE ARE

• A family-owned organization with 20 years experience of raising the standards for in-home care — and we're still pushing higher.
• We build teams of driven, mission-obsessed experts whose energy and focus turn every initiative into a success
• Our process is our promise: proven systems and disciplined execution deliver exceptional care to every Community, Employee, and Client.
• A culture built to energize — powering meaningful careers for world changers who never settle.

WHAT YOU'LL DO

• Deliver 5-star service on every call as the communication hub for Clients, families, Caregivers, Case Managers, and community Referral Partners
• Coordinate care services for timely, consistent, appropriate delivery to all Clients – both in their homes and by phone.
• Develop individualized service plans and conduct initial and ongoing Client assessments
• Manage authorizations and balancing activities to support billing accuracy
• Support staffing to minimize overtime, reduce disruptions, and ensure consistent coverage of all scheduled shifts
• Maintain Branch compliance and licensing documentation
• Lead weekly Caregiver New Hire training. Prepare welcome materials and intake documentation

ROLE QUALIFICATIONS

• Experience in home care, healthcare coordination, or a client-facing service role preferred
• Highly organized with strong attention to detail and accurate record-keeping practices
• Proactive communicator with excellent interpersonal skills and a warm, professional presence
• Solutions-oriented and self-managed — able to handle multiple priorities in a fast-paced environment
• Committed to compliance, HIPAA standards, and maintaining accurate documentation
• Strong collaboration skills with a team-first mindset and high-quality customer service approach
• Proficient with technology and healthcare management or scheduling systems
• Experience in assisted living, in-home care, or billing and authorization management a bonus

COMPREHENSIVE WELLNESS PORTFOLIO

In your role with Caring for Others, you're responsible for upholding, executing, and supporting our mission. As such, it is our honor to support you with:

• Paid Time Off and Paid Holidays*
• 100% Company-Paid Dental Insurance and Vision Insurance*
• 100% Company-Paid $25,000 Life Insurance Policy*
• 100% Company-Paid Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7
• Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed*
• 401(k) Retirement Program - with Employer Match*
• Professional Development – ongoing education, wraparound support, and leadership coaching
• A Next-Level, Comprehensive Training and Orientation Week
• And a supportive team to work alongside!

Requirements

• Proactive, solution-oriented self-starter who takes initiative and works independently
• Values innovation, efficiency, and streamlined processes
• Excellent written and verbal communication skills in English
• Meticulous attention to detail, with accurate record-keeping and documentation
• Strong project management skills — strategic, organized, and intuitive
• Collaborative team player with excellent interpersonal skills
• Results-driven, with proven time management skills and the ability to juggle multiple priorities and deadlines in a fast-paced environment
• Exercises sound judgment and discretion in handling sensitive matters
• Tech-savvy and comfortable with a variety of software and devices
• Warm, welcoming, and professional demeanor with a commitment to outstanding customer service
• Strong commitment to compliance, including knowledge of HIPAA best practices for handling PHI
• Administrative experience in a related specialty such as accounting, customer service, scheduling, billing, IT, project management, sales, marketing, business development, staffing, recruiting, care coordination, compliance, office or business management, human resources, or operations
• Background in senior care, assisted living, skilled nursing, or in-home care

Caring for Others is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. *Benefit eligibility is based on hours worked.