Care Operations Assistant (Field & Office)

Civility Home Care-Danbury; Danbury (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Civility Home Care in Danbury, CT is seeking an Administrative Assistant to support daily operations of our growing home care agency. This role handles office administration, scheduling coordination, client communication, and field support, serving as a central communication point among office staff, caregivers, clients, and management.

The ideal candidate is organized, detail-oriented, compassionate, and capable of multitasking in a fast-paced healthcare environment.

Qualifications

• Associate degree in Healthcare Administration, Business Administration, Medical Administration, or related field preferred.
• Minimum of 2 years of experience in office administration, home care, healthcare staffing, scheduling coordination, or healthcare operations preferred.
• Previous experience in private duty home care, healthcare, senior living, or staffing preferred.

Responsibilities

• Provide administrative support to the agency in accordance with company policies and state regulations.
• Maintain organized electronic and physical records for clients, caregivers, schedules, and office operations.
• Assist with caregiver recruiting through job boards, referrals, online platforms, and community outreach.
• Respond to caregiver applicants and provide information regarding positions, schedules, orientation, and company expectations.
• Assist with onboarding, orientation coordination, and hiring documentation.
• Coordinate staffing and scheduling support for client cases.
• Communicate schedule changes, staffing needs, and service updates to caregivers and clients.
• Visit client homes as needed for introductions, client support, supply delivery, and operational follow-up.
• Deliver office and caregiving supplies to clients and caregivers when needed.
• Maintain regular communication with clients, families, caregivers, office staff, and management.
• Participate in occasional on-call responsibilities to assist with urgent staffing or operational needs.

Skills

Organization

Communication

Time management

Detail-oriented

Professionalism

Calm under pressure

Dependable

Computer literacy

Confidentiality

Teamwork

Education

Associate degree in Healthcare Administration, Business Administration, Medical Administration, or related field

Tools

Microsoft Office

Microsoft Teams

QuickBooks Online

WellSky Personal Care

Job description

Civility Home Care in Danbury, CT is seeking an Administrative Assistant to support daily operations of our growing home care agency. This role handles office administration, scheduling coordination, client communication, and field support, serving as a central communication point among office staff, caregivers, clients, and management.

The ideal candidate is organized, detail-oriented, compassionate, and capable of multitasking in a fast-paced healthcare environment.